TOP Supervisor

ROLE OVERVIEW

The TOP (Top of Production) Supervisor leads the daily TOP sample approval process and supervises a small team to ensure accurate, timely, and compliant handling of samples across all product categories, including apparel, accessories, and footwear. This role maintains high operational efficiency in a fast‑paced, high‑volume environment while ensuring adherence to company and industry standards.

KEY RESPONSIBILITIES

Lead, coach, and support the TOP team to achieve daily productivity and quality targets. Assign and monitor workloads, balancing tasks to prevent bottlenecks or downtime. Provide clear guidance, feedback, and mentoring to team members. Escalate operational or performance issues to management in a timely manner. Oversee proper receipt, organization, and hanging of all TOP samples. Ensure daily processing of samples aligns with company standards and timelines. Track sample submissions, re‑submissions, and rejections to ensure timely resolution.

QUALITY REVIEW & DECISION OVERSIGHT

Review flagged samples and make final approval or rejection decisions according to company quality and compliance standards. Communicate decisions, corrective actions, and resubmission requirements clearly to vendors and internal teams. Maintain accurate records of approvals, rejections, and recurring issues.

WORKFLOW & PRODUCTIVITY COORDINATION

Manage daily team workflow to meet KPIs of 800–1,100 samples processed per day. Ensure coverage and timely handling across all product categories in a high‑volume setting. Adjust resources and assignments proactively to maintain operational efficiency.

REPORTING & DOCUMENTATION

Maintain accurate documentation of sample handling, approvals, and communications. Provide timely updates and reports to management on workflow, rejections, and compliance.

COMPLIANCE & PROCESS INTEGRITY

Ensure all samples and processes comply with company policies, industry standards, and regulatory requirements. Identify process inefficiencies or compliance gaps and support improvement initiatives. Communicate expectations and feedback clearly; maintain professional and constructive dialogue with team members and vendors. Motivate, develop, and hold team accountable while fostering a collaborative environment. Take ownership of team performance, sample processing quality, and workflow outcomes. Identify operational challenges and implement effective, practical solutions in a fast‑paced environment. Maintain composure and efficiency in high‑volume, deadline‑driven situations.

ROLE REQUIREMENTS

Minimum 3–5 years of experience in quality assurance, production, or sample management, preferably in apparel, retail, or consumer goods. Previous supervisory or team lead experience strongly preferred. Strong organizational, prioritization, and problem‑solving skills. Excellent interpersonal and communication skills for cross‑functional collaboration. High attention to detail and ability to make accurate quality decisions under tight deadlines. Experience with sample tracking systems, PLM, or reporting tools is a plus. Ability to handle multiple priorities while maintaining attention to detail. May require standing or moving for extended periods while handling samples.

BENEFITS

Brand new state‑of‑the‑art HQ in Beverly Hills. Formalized career paths for continued professional growth. Comprehensive health insurance across Medical, Dental, and Vision. 401(k) match, with immediate vesting upon eligibility. Weekly catered lunches & fully‑stocked kitchen pantry. Opportunities to travel for trade shows and vendor meetings. Summer Fridays early departure. Team bonding events and programs. Attractive employee discounts. Fashion Nova, LLC, and subsidiaries thereof, is an Equal Opportunity Employer. We are steadfast in our commitment to equal employment opportunities and pledge that these objectives are reflected in all aspects of our daily operations. We will continue to recruit, hire, train, and advance qualified individuals in all job titles without regard to race, color, national origin, gender, sexual orientation, gender identity, religion, age, status as a protected veteran, criminal history, or status as an individual with a disability; and shall not discriminate against any individual, any such characteristic, nor any other classification protected by local, state, and/or federal law. #J-18808-Ljbffr Fashion Nova