Systems Analyst

Systems Analyst

The New York City Department of Youth and Community Development (DYCD) invests in a network of community-based organizations and programs to alleviate the effects of poverty and to provide opportunities for New Yorkers and communities to flourish. DYCD supports New York City youth and their families by funding a wide range of high-quality youth and community development programs, including: After School, Community Development, Family Support, Literacy Services, Youth Services, Youth Workforce Development Role and Responsibilities: The Information Technology Department is looking for a Systems Analyst/Product Owner to join the Data & Reporting team to assist in the Business Process Analysis. Systems Analyst is responsible for analyzing business requests and applying the relevant process analysis to produce a cohesive requirement. Which would include requirement gathering, data analysis, process modeling, gap analysis and solution design. The candidate will be responsible for assessing the overall analysis, design, and delivery of assigned business, operational & technical projects as well as recommending the best practices for solutions based on business needs. This role as a Systems Analyst will report directly to the Deputy Director of Project Management and Business Analysis under the IT Strategy and Project Management Unit. This candidate is expected to determine the overall vision of products, managing various backlog items and deciding which feature each product will have according to clients' preferences. Act as liaison between the business stakeholders and the technical team to ensure a cohesive product is delivered. The responsibilities include but are not limited to the following: Apply business analysis methodologies to gather requirements Review, analyze and update requirements for completeness and obtain business/stakeholder sign off Develop and utilize standard templates/ format layouts to accurately and concisely write requirements. Where applicable, develop prototypes of interfaces based on user requirements Create process models, specifications, diagrams, and charts to provide direction to developers &/or project team. Manage and track the status of the requirements throughout the project lifecycle; enforce and redefine as necessary. To communicate changes, enhancements and modifications of business requirements Define the vision for the team's product Manage the product backlog and prioritize them based on changing requirements Develop user stories/product backlog items Monitor and evaluate product progress at each stage of the process Liaise with the product team and end users to deliver updates Participate in Scrum meetings and product sprints Perform user acceptance testing to validate requirements &/or defect management Define reporting and alerting requirements Help design, document and maintain system processes Report on common sources of technical issues or questions and make recommendations to product team Communicate key insights and finding to product team Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer. Assist in the tracking of documentation, including specifications, testing plans, installation/operational/performance qualifications, training plans, etc. Facilitate compliance with State and agency policies by developing requirements that will support those policies. Provide peer to peer support to other Systems Analyst and Quality Assurance Analyst team members. Assist in creating new business analysis standards and guidelines and in the adoption of new and emerging technologies and practices.

Minimum Qualifications

1. A baccalaureate degree from an accredited college including or supplemented by 24 semester credits in computer science or a related computer field and one year of satisfactory full-time computer software experience in computer systems development and analysis, applications programming, database administration, maintenance and support, systems programming, data communications, mainframe development, mobile development, web development and design; or 2. A four-year high school diploma or its educational equivalent and five years of satisfactory full-time computer software experience as described in "1" above; or 3. Education and or/or experience equivalent to "1" or "2" above. College education may be substituted for up to two years of the required experience in "2" above on the basis that 60 semester credits from an accredited college is equated to one year of experience. In addition, 24 semester credits from an accredited college or graduate school in computer science or a related field, or a certificate of at least 625 hours in computer programming from an accredited technical school (post high school), may be substituted for one year of experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent and at least one year of satisfactory full-time experience as described in "1" above.

Preferred Skills

- At least 2 years of experience in business requirement gathering and creating workflows - Experience using SQL or related query languages - Excellent written and verbal communication skills - Solid attention to detail and multi-tasking skills - Knowledge of Agile/Scrum methodologies - Knowledge of IIBA BABOK methodology

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.