Bilingual Customer Service Representative - Utilities

Join a Fortune 500 environment known for stability, long-term career growth, and high-volume customer engagement. This role offers exposure to billing, account management, and sales support in a fast-paced setting where every interaction makes an impact. Hybrid flexibility may be available after conversion to full-time employment, providing both structure and work-life balance.

Primary Services is actively recruiting for a Bilingual Customer Service Representative for a large-scale Fortune 500 organization with a strong national presence. As a Bilingual Customer Service Representative , you will deliver exceptional service on every customer interaction while supporting inbound and outbound communications, resolving account inquiries, processing payments, and coordinating solutions with internal departments. This role is well-suited for a professional who excels in a high-volume, detail-driven environment and is comfortable navigating multiple systems to support customer needs.

Responsibilities:

• Answer customer calls and assist with billing, account updates, and portal access.
• Make outbound calls to resolve issues or follow up on customer needs.
• Process payments, refunds, and service tickets.
• Route new and renewal sales inquiries to the appropriate team.
• Provide professional, accurate customer support via phone, email, and chat.
• Collaborate with Care, Billing, and Sales teams to resolve customer issues efficiently.
• Meet performance expectations, including quality, average handle time, and service level agreements.
• Document and share customer insights to support process improvement and retention initiatives.

Qualifications:

• 13 years of call center or customer service experience required.
• Experience supporting energy or utility-related accounts preferred.
• Familiarity with ERCOT or other energy markets preferred.
• Ability to type 40+ words per minute.
• Proficiency with Outlook, Word, Excel, and CRM systems.
• Experience navigating multiple platforms simultaneously in a high-volume environment.
• Strong experience with payment processing, billing systems, and account servicing.
• U.S. work authorization required; sponsorship not available.