Technical Care Specialist II - Business

Welcome to Sparklight’s Business Care Specialist role. As the primary contact for our business enterprise customers, you will answer inquiries about invoices, installations, and account updates via phone, email, and chat. Responsibilities Answer calls from business customers and respond to inquiries professionally. Provide accurate, prompt, and consistent support by following Standard Operating Procedures (SOP). Resolve billing discrepancies and other customer issues courteously and professionally. Enter post‑installation service changes into the Single View software platform. Respond to web chat inquiries from the Business Services Website. Use back‑office processing tools for selected calls and keep detailed notes. Provide timely feedback to Sparklight leadership regarding service issues or customer concerns. Perform additional duties as assigned to support the team. Qualifications High school diploma or GED. One to two years of related experience or training, or an equivalent combination of education and experience. Customer‑service oriented with experience handling phone calls. Data entry experience and proficiency in Microsoft Outlook, Word, and Excel. Knowledge of Salesforce.com and Single View preferred. Core Competencies Committed – values each customer while supporting their business. Helpful – delivers support in the most useful ways and respects customer needs. Proactive – anticipates customer needs to make the relationship seamless. Personal – tailors communications and interactions to individual customer expectations. Benefits Medical, dental, and vision plans – start when you start. Life insurance (self, spouse, children). Paid time off (vacation, holiday, and personal/sick days). 401(k) – 100% company match (match program starts after one year of service, up to 5% of eligible compensation). Group legal plan with identity theft protection. Tuition reimbursement (up to $5,250 in the first year). Up to seventy‑five dollars a month towards cable and internet services. Annual community support to various organizations across the U.S. Associate recognition and awards programs. Advancement opportunities. Collaborative work environment. Equal Opportunity Employer Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. Remote Work Availability We are open to hiring remote in the following states: AL, AK, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MN, MO, MS, NC, ND, NE, NM, OR, OK, PA, SC, TN, TX, UT. #J-18808-Ljbffr Cable One, Inc.