Global Business Consultant (RMA)

Overview Role Overview The Global Business Consultant (GBC) is a specialised Revenue Operations partner responsible for protecting revenue, improving execution rigor, and enabling Account Directors (ADs) to operate at scale across client portfolios. The role delivers operational leverage through ownership of renewal readiness, pricing execution support, contract and asset alignment, and proactive coordination across internal partners to ensure timely progression of revenue-generating activities. Where optimally positioned, the GBC acts as a force multiplier for the AD, reducing execution risk and enabling higher-quality account outcomes. Core Responsibilities Revenue Execution & Renewal Management: Own and maintain renewal hygiene, including contract libraries, and renewal tracking. Support renewal processes, including pricing execution and annual increases. Supervise and drive progress of renewal pipelines to ensure readiness and accuracy. Identify and resolve discrepancies across contracts, reporting, and billing. Account Strategy & Planning Support: Demonstrate a strong understanding of account strategy and client priorities; translate strategic objectives into structured account plans supporting the AD. Contribute to development of executive-ready presentations for account reviews and strategy discussions. Conduct research on accounts, whitespace opportunities, and installed products to inform growth strategy. Cross-Functional Coordination & Opportunity Acceleration: Work in close partnership with Account Managers (AMs), Customer Success Managers (CSMs), and Proposition Sellers; proactively follow up on actions, updates, and dependencies to accelerate opportunity progression and revenue close dates; coordinate internal partners to ensure critical tasks are completed on time; act as a central point of execution tracking across opportunities and renewal cycles. Operational Excellence & Issue Resolution: Support resolution of complex operational issues including reporting discrepancies, migration challenges, user ID and entitlement reconciliation, aged debt follow-up (where required); maintain high standards of data quality, process rigor, and execution accuracy; drive continuous improvement in workflows and operational processes. Partnership with Account Director (AD): Operate in a closely aligned partnership with the AD, often in a 1:1 support model; enable the AD to focus on strategic client engagement by owning operational execution tasks; provide structured updates, insights, and analysis to support decision-making and client interactions; ensure follow-through on all agreed actions across the account team. Core Capabilities Key Skills & Experience Proactive, self-directed, and highly accountable approach to execution. Strong sense of urgency with the ability to prioritise and drive outcomes. Poisitive attitude with a focus on removing blockers and progressing work. Strong collaboration skills across multi-functional teams. Critical thinking capability with attention to detail and problem-solving ability. Commercial & Strategic Skills Demonstrated understanding of account strategy and client priorities. Ability to translate strategy into actionable account plans and deliverables. Strong commercial awareness, particularly in renewal cycles and pricing execution. Operational & Execution Excellence Strong process rigor and ability to manage multiple complex workflows simultaneously. Proven ability to track, follow up, and drive completion of critical tasks. Experience supporting renewal management, contract alignment, and pipeline execution. Ability to identify risks early and take corrective action. Stakeholder Management Effective at working with: Account Managers (AMs), Customer Success Managers (CSMs), Proposition/Solution sellers, and internal operational and support teams. Strong interpersonal skills with ability to handle follow-ups and accountability. Technical & Analytical Skills Sophisticated proficiency in PowerPoint, including executive-level presentation development and clear storytelling. Advanced user skills in Excel, including complex data analysis (renewals, financials, pipeline tracking), data validation, reconciliation, and reporting. Experience Profile Experience in Revenue Operations, Sales Operations, or client-facing support roles. Exposure to sophisticated accounts, supervised environments, or global client portfolios preferred. Experience supporting renewal processes, pricing execution, or contract management is highly desirable. Success Profile (What Good Looks Like) Renewals are consistently well-prepared, accurate, and on time. Opportunities progress efficiently with minimal delays or rework. ADs are enabled to focus on client strategy rather than operational execution. Cross-functional customers are aligned and accountable. Operational risks are identified early and proactively mitigated. We are an equal opportunity employer. This role may be located in London or other eligible locations as required by business needs. #J-18808-Ljbffr LSEG