Customer Communications & Dispatch Support Representative

Job Description

Job Description

Customer Communications & Dispatch Support Representative - Albany, NY

A leader in the energy industry since 1930,  Main-Care Energy is proud to be 100 percent employee owned. We are one of the oldest employee-owned companies in New York State, and we’re looking to expand our team with the right candidates.

We have an immediate opening for an  OVERNIGHT Customer Communications & Dispatch Support Representative located at our  Albany office. Our Customer Communications/Support Representatives understand the importance of teamwork and possess a “customer first” attitude. The right candidate also has excellent communication skills, the ability to multi-task and problem-solve, and can successfully work independently.

Qualifications:

• A “customer first” attitude
• 3+ years Customer Service Experience
• Excellent communications skills & time management
• Ability to multi-task & work independently
• Problem-solving skills
• Computer skills including Microsoft Word and Excel
• Call Center and experience in electronic customer communications a plus

Responsibilities include but not limited to:

Responding promptly to customer inquiries.

• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Dispatch support for Service Technicians and Fuel Drivers
• Administrative tasks as assigned
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Maintain knowledge of our products & services so that you can successfully assist customers.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Ensure customer satisfaction and provide professional customer support.
• Miscellaneous tasks to support the company daily operations
• Holiday coverage (rotation shared by all representatives)

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• OVERNIGHT 9:30pm to 7:30am (Wednesday - Saturday) 10 hour shift 4 day work week

Supplemental pay types:

• Bonus pay

Work Location:

• Albany, NY - In Person position
• THIS IS NOT A REMOTE POSITION & RELIABLE TRANSPORTATION IS ESSENTIAL

Experience and License Requirements

· Customer Service Experience 3 years minimum

· Microsoft Word and Excel 

 

Benefits

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance