Director of Client Strategy and Services

Role Description

Bold Orange is seeking a driven, strategic, and digital-first Director, Client Strategy & Services to serve as a senior client leader and trusted advisor. This role is focused on shaping and leading holistic marketing strategies, with a strong emphasis on marketing automation and connected Customer Experiences (CX).

As a member of the CSS team, you can expect to:

• Understand, analyze, strategize, ideate, collaborate, contribute, and lead client solutions that deliver “And Then Some” to drive meaningful results for our clients.
• Guide clients in defining and evolving their marketing automation capabilities—particularly within platforms such as Salesforce Marketing Cloud—ensuring strategies are scalable, data-driven, and aligned to business objectives.
• Advise clients, shape roadmaps, and partner with delivery teams to bring strategies to life.
• Demonstrate experience in developing and executing on strategies across digital touchpoints to create seamless customer experiences.

Qualifications

• Bachelor’s degree in business, marketing, communications, public relations, or equivalent work experience.
• 7+ years of marketing/advertising experience in an agency setting.
• 9+ years relevant work experience across Digital, 1to1 marketing, creative, social, paid media, MarTech and CRM, with a heavy emphasis and interest in the digital strategy required to execute in these channels.
• Passion for learning the client’s business, including company business goals and objectives, products, markets, brand positioning, competitive landscape, industry, distribution, etc.
• Strong storytelling and PowerPoint presentation skills, with the ability to influence senior stakeholders.
• Experience advising clients or stakeholders on how to effectively leverage marketing technology to achieve business outcomes.
• Ability to translate complex technical and data concepts into clear, compelling client-facing narratives and strategic recommendations.
• Proven ability to develop strategic frameworks and roadmaps for marketing automation and customer engagement programs.
• Ability to anticipate, plan and prioritize to manage the workload effectively and efficiently.
• Strong interpersonal skills with the ability to diplomatically handle a fast-paced work environment.
• Strong attention to detail.
• Desire to work in a fast-paced creative environment with a “can-do” attitude that inspires teams and clients.
• Leadership skills and the desire to mentor.
• Desire to always be learning and growing.
• Salesforce Marketing Cloud experience.

Requirements

• $125,000 - $165,000 a year.
• We benchmark salaries across industry standards and local markets to ensure we offer competitive, fair compensation. Final offers reflect a candidate’s skills, experience, and location.
• The annual base for this position is anticipated to be up to $125-165k in the Greater Minneapolis/St. Paul, MN market. Final compensation will be dependent on the ideal candidate's experience and local market at the time of hire.

Benefits

• Medical, dental, and vision insurance.
• Virtual mental health support.
• Health Savings and Flexible Spending Accounts (including dependent care).
• Infertility and critical illness benefits.
• 401(k) with generous 6–10% employer contribution.
• Paid parental leave.
• Tuition reimbursement.
• Free parking and commuter support.

Equal Opportunity Employer

We are an equal opportunity employer, dedicated to a policy of nondiscrimination in employment on any basis including race, color, creed, gender, sexual orientation, age, disability, religion, national origin, marital status, familial status, ancestry, status as a veteran, status with regard to public assistance and any other characteristic protected by law. Bold Orange does not and will not discriminate against employees, prospective employees, clients, or vendors.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are made by humans. If you would like more information about how your data is processed, please contact us.