Case Manager

Job Description

Job Description

The Latin American Youth Center’s Housing Department strives to promote reunification, family preservation, independence, and/or self-sufficient living for our youth by offering wrap-around services in a safe, stable, culturally competent setting. The Case Manager leads the coordination of wrap-around services for youth and is responsible for the safety, well-being, and overall stability of youth while in LAYC Housing Programs. The Case Manager works diligently with youth to ensure that they have the skills needed for reunification or self-sufficiency.  

JOIN US AND SUPPORT YOUTH TO LIVE, WORK, AND STUDY WITH DIGNITY, HOPE, AND JOY! 

Latin American Youth Center’s (LAYC) mission is to empower youth to achieve a successful transition to adulthood, through comprehensive and innovative programs that address youths’ social, academic, and career needs. To achieve this mission, LAYC provides services and opportunities to approximately 4,000 individuals annually to support academic achievement, promote healthy behavior, and guide youth towards successful adulthood. 

We believe in a future where all youth pursue their dreams, reach their goals and acquire the skills and self-confidence to live a life of purpose, connection, contribution and joy. 

COMPETITIVE BENEFITS

In addition to a friendly work environment, we are pleased to offer the following benefits to our employees.

• Medical, dental, and vision plans with prescription coverage.
• Employer-paid life insurance
• Voluntary long-term disability and supplemental life insurance
• Matching 401(k) program beginning at hire
• 3 weeks paid vacation leave per year; PTO is accrued, increasing to 4 weeks with tenure.
• 12 paid holidays per year, 12 days paid sick leave per year and 4 wellness days. Sick and wellness days are
• prorated during your first year based on your start date, then available in full in subsequent years.
• Eight weeks paid parental leave, including adoption and foster care.
• Health club discounts
• One to two days per week of telework for most positions (eligible after first 60 days).

ESSENTIAL RESPONSIBILITIES

Youth Engagement & Case Management

• Create a safe, welcoming, and supportive environment for program participants.
• Build meaningful, healthy relationships with youth and their families, providing guidance, support, and advocacy.
• Maintain a caseload of up to 12 participants and meet with each participant weekly to build relationships and support progress toward individual goals.
• Develop, monitor, and update participants’ Individual Case Plans in collaboration with youth, service providers, and involved family members or other supportive adults.
• Participate in the selection and interview process for prospective program participants and conduct orientations for new participants.
• Conduct home visits and apartment inspections to assess participants’ safety, strengths, and needs, including those of their biological families when relevant to the case plan.
• Develop, monitor, and update discharge and aftercare plans within established deadlines.

Life Skills & Participant Support

• Provide hands-on guidance and instruction to help youth develop independent living skills, including using public transportation, managing household responsibilities, and accessing community services.
• Assist with implementing the life skills curriculum through individual sessions and group workshops.
• Help participants schedule appointments and accompany them, as needed, to legal, medical, dental, and other appointments.
• Collaborate with community partners and service providers to address the developmental needs of youth and their families.
• Assist with preparing housing units for participant move-in and completing housing inspections.
• Ensure services align with program requirements and promote participants’ safety, well-being, and permanency.

Crisis Response & Safety

• Respond to crisis situations and address immediate concerns in consultation with the Program Manager and Clinical Coordinator.
• Participate in a rotating after-hours emergency response schedule and be available to respond in person when necessary.

Documentation, Compliance & Program Administration

• Complete case notes and enter required information into designated databases within 24 hours of participant contact, in accordance with contract requirements.
• Prepare and submit monthly caseload reports and support other program reporting requirements.
• Schedule annual housing quality inspections, participate in peer reviews of case files, and review other Case Managers’ documentation for accuracy and compliance.

Professional Development & Other Responsibilities

• Participate in workshops, seminars, and training opportunities to strengthen professional skills, completing at least 40 hours of training annually.
• Perform other duties as assigned by the Program Manager, Director, or Deputy Director in support of LAYC’s Housing Department.

EDUCATION & EXPERIENCE REQUIREMENTS

• BA in Social Work or related field with experience working with at-risk children and/or youth preferred.
• Experience working with youth with diverse backgrounds and respect for diversity and differences among youth, families, and communities.
• Understands child/youth development concepts or the desire to learn.

SKILLS & QUALIFICATIONS

• Bilingual or fluent/proficient: English and Spanish required.
• Ability to engage and build supportive relationships with youth, families, colleagues, and community members.
• Knowledge of youth development, including the ability to apply Positive Youth Development (PYD) practices following completion of required training.
• Knowledge of case management, program monitoring, reporting, and community resources.
• Ability to plan and implement events consistent with the needs of children/youth and in the context of available resources.
• Knowledge of mediation and conflict resolution, with the ability to navigate challenging situations effectively.
• Strong communication, interpersonal, and organizational skills, including the ability to work effectively. With culturally diverse populations.
• Ability to work independently, exercise sound judgment and manage responsibilities with minimal supervision.
• Flexible schedule including late work hours and weekends as needed.
• Driver’s license and clean driving record.
• Computer proficiency, including, Microsoft Office Programs (Word, Excel, Outlook, Teams and databases such as ETO).
• Complete criminal and child abuse/neglect clearances.
• Flexible, energetic, positive individual with commitment to youth development in a high quality, respectful environment.

PHYSICAL REQUIREMENTS

This is largely a sedentary position that requires the ability to speak, hear, see, and lift small objects up to 20 lbs. May require the ability to travel locally and/or regionally.

LAYC/MMYC is an equal opportunity employer committed to providing opportunities without regard to age, race, color, pregnancy, national origin, religion, sex, gender identity, sexual orientation, disability, veteran status, or status within any other protected group.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all required duties, responsibilities, and skills. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

TO APPLY

Please send a cover letter and resume.