Account Manager

Job Title: Account Manager
Job Location: Miami-USA-33142
Work Location Type: On-Site

About us

Since 1942, SkyChefs has taken culinary excellence to new heights. As a trusted partner to the nations leading airlines and retailers, we proudly deliver millions of meals and exceptional service experiences every year across 43 sites throughout the United States. Built on a legacy of operational excellence, culinary expertise, and continuous innovation, we are committed to setting the industry standard in aviation culinary, airline services, last-mile logistics, and retail commerce. From the kitchen to the runway, our teams work together to deliver quality, reliability, and service at every altitude. Our people are the heart of everything we do. At SkyChefs, a career is more than a job its an opportunity to grow, lead, and make an impact in a fast-paced, team-driven environment. Join Americas first, foremost, and finest and take your career to new heights.

Role Purpose Statement

The Account Manager serves as the primary liaison between the Customer Service Center (CSC), airline partners, and internal departments. This role is responsible for ensuring service excellence, managing customer relationships, coordinating operational requirements, and supporting menu presentations while maintaining compliance with customer and regulatory standards. The ideal candidate will possess strong food and product knowledge , enabling them to effectively support airline catering programs, menu execution, product specifications, and customer-facing culinary initiatives.

This is an onsite role located near Miami International Airport , operating within a fast-paced, high-volume catering environment; candidates must be willing to work on-site daily.

Main Accountabilities

Account Management

• Serve as the primary point of contact for assigned airline accounts, building strong customer relationships and ensuring alignment between airline partners, CSC teams, and leadership.
• Manage billing, provisioning, inventory controls, and equipment tracking to meet customer and contractual requirements.
• Coordinate on-time flight departures and support operational changes, including menu updates and service enhancements.
• Utilize strong food and product knowledge to support menu execution, product specifications, quality standards, and customer expectations.
• Partner with Culinary, Procurement, Operations, and Quality teams to ensure compliance with airline specifications, FDA/HACCP regulations, and company standards.
• Maintain customer specifications, monitor service performance metrics, and drive corrective actions and continuous improvement initiatives.
• Analyze customer feedback, service quality scores, and delay reports to identify improvement opportunities.
• Support menu presentations, product tastings, Chef Tables, and other customer-facing culinary events.
• Manage customer-specific inventory and participate in special projects and process improvement initiatives.

Leadership

• Organize, staff, and manage the area of responsibility to achieve operational and customer service objectives.
• Lead, coach, and develop team members while supporting performance management and employee development programs.
• Foster a culture of accountability, customer focus, operational excellence, and continuous improvement.
• Monitor departmental budgets and implement actions to address cost variances.
• Champion company initiatives related to quality, food safety, lean operations, and workplace safety.

Knowledge, Skills and Experience

• Bachelors degree or equivalent professional experience required.
• 35 years of experience in account management, customer service, airline catering, hospitality, food service, logistics, or a related field.
• Strong food and product knowledge, including menu composition, food quality standards, ingredients, presentation requirements, catering operations, and inventory management.
• Experience supporting customer menu reviews, culinary presentations, product launches, or food-focused client discussions preferred.
• Strong communication, presentation, and interpersonal skills.
• Proven ability to build relationships and consistently meet or exceed customer expectations.
• Solid understanding of cost drivers, including food, product, and labor cost variances.
• Experience working with quality and regulatory standards (e.g., FDA, HACCP) is preferred.
• Proficiency in Microsoft Office and Windows-based systems.

Key Competencies

• • Customer Focus & Relationship Management
  • Food & Product Knowledge
  • Culinary & Menu Awareness
  • Operational Coordination & Problem Solving
  • Leadership & Team Development
  • Attention to Detail & Compliance
  • Analytical Thinking & Cost Management
  • Communication & Stakeholder Engagement
  • Inventory & Product Control
  • Quality Assurance & Continuous Improvement

SkyChefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.