Customer Success Manager, Enterprise (Customer Success Enterprise, US Team)

About the Role Renewals & Retention: Drive high customer retention and renewal rates by closely managing your renewal pipeline and ensuring customers see ongoing value. Work closely with account teams to identify upsell and cross-sell opportunities. Work with the Marketing team to identify effective messaging for smaller accounts in your book with an eye on growing them. Lead efforts in contract renewals and negotiations. Account Management: Build and nurture strong relationships with key stakeholders, including marketing operations teams & marketing leaders. Be their trusted advisor, offering strategic recommendations on how to leverage Semrush for maximum impact. Key Account Business Reviews: Conduct regular business reviews with Key Accounts in your portfolio to demonstrate how Semrush tools are delivering ROI. Offer customized strategies and insights to help customers meet their specific business goals, in addition to discussing new, relevant products and solutions. Drive Customer Value: Collaborate closely with different customer stakeholders to understand and link key workflows within their marketing operations to the business value Semrush drives. Ensure customers understand how specific features and tools directly enhance their marketing objectives and performance. Customer Advocacy: Act as the voice of the customer within Semrush, advocating for any improvements or enhancements based on customer needs and feedback. Stay informed about customer strategic objectives, relevant market conditions in the customers’ industry, and competitive intelligence to identify opportunities and threats. Create & Execute Success Plans: Develop detailed, customized success plans tailored to the customer’s specific needs and business objectives. Ensure timely and efficient execution of these plans by coordinating with cross‑functional teams and managing resources effectively, focusing on driving time‑to‑value and ensuring the customer sees immediate impact. Identify Growth Opportunities: Consistently evaluate your customer’s unique needs and identify opportunities for Semrush tools to meet them. Collaborate closely with Sales & Marketing to create expansion opportunities & product/platform upgrades. About You Move together. Raise the bar. Learn fast—grow faster. That’s the default. Required Qualifications 4-6+ years of experience in Customer Success, Account Management, or a related role, with a focus on enterprise customers, preferably in the MarTech or SaaS space. Strong pipeline management skills, allowing you to easily deliver renewals ahead of schedule. Proven track record of building strong relationships with different levels of seniority. Proven experience in relationship management, ensuring customers see clear connections between their processes and the results Semrush delivers. Excellent problem‑solving skills with the ability to provide tailored solutions to meet enterprise customers’ needs. Strong communication skills, both verbal and written, with an ability to articulate complex concepts to both technical and non‑technical audiences. General understanding of digital marketing technologies such as SEO, SEM, content marketing, analytics, CRM, and marketing automation. Experience with upselling customers and generating qualified leads. Preferred Qualifications Ability to navigate ambiguity and complexity, and adapt in a rapidly changing global business environment. Experience with international companies is a plus. Compensation The annual Total Cash Compensation range for this position is $115,000 to $140,000. This includes an annual variable compensation component that consists of commissions which is typically between $23,000 and $28,000 based on target performance. Compensation ranges for the same role in other countries may differ based on local market conditions, compensation philosophy, and regulatory requirements. About the Perks Unlimited PTO Low‑cost medical, dental, and vision plans Life insurance Accidental death and dismemberment (AD&D) insurance Dependent Care Savings Accounts and Flexible Spending Accounts Health Saving Account Short‑term and long‑term Disability Employee Assistance Program Employee Resource Groups Paid parental leave Relief Fund Travel coverage Equal Opportunity Statement Semrush is an equal opportunity employer. Building a better future for marketers around the world unites people from all backgrounds. Even if you feel that you don’t 100% match all requirements, don’t be discouraged to apply! We are committed to ensure that everyone feels a sense of belonging in the workplace. We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws. #J-18808-Ljbffr Semrush Inc.