Contract Renewal Specialist - North America

About Nexthink Nexthink is a global leader in digital employee experience management software. We provide IT leaders with unprecedented insight that allows them to diagnose and fix issues at scale, empowering them to deliver better digital experiences to employees worldwide. With offices in Lausanne, Switzerland and Boston, Massachusetts, we serve more than 1,200 customers and support over 15 million employees. Job Description Join our Global Sales Operations team at Nexthink, the leader in Digital Employee Experience. This unique opportunity involves managing the renewal process of contracts and subscriptions between Nexthink and its Partners and Customers. Your primary focus will be on retaining and increasing subscription revenue on existing customer accounts. The role is based from our Boston Office for a minimum of 2 days per week working from the office. Key Responsibilities Contract Renewals: Collaborate with clients to understand their needs, negotiate contract renewal terms, and maximize renewal rates. Drive relevant activities to ensure timely and accurate completion of all necessary paperwork, including quotes and order processing. Establish a framework and process to track, manage, and maximize renewal contracts. Client Communication: Maintain regular communication with clients throughout the renewal process, contact and follow‑up with customers and partners to ensure a seamless experience, address any concerns or questions, and provide information on the benefits of renewal. Customer Retention: Work to retain existing customers by building and maintaining strong relationships, and identify opportunities for upselling or cross‑selling additional products or services. Data Analysis: Analyze customer usage patterns, satisfaction levels, and other relevant data to identify potential risks or opportunities for renewal; use this data to create strategies for improving customer retention. Negotiation: Skillfully negotiate terms, pricing, and contract details with clients to ensure a win‑win situation for both the company and the customer. Documentation: Maintain accurate and up‑to‑date records of all client interactions, contract details, including terms & conditions, and renewal processes; ensure all documentation complies with company policies and industry regulations. Collaboration: Work closely with sales, marketing, and customer support teams to gather information and address customer concerns, and streamline the renewal process. Forecasting & Reporting: Provide accurate forecasting, generate reports on renewal metrics, including renewal rates and customer satisfaction scores; present findings to management to inform decision‑making and strategy development. Customer Education: Educate clients on the value of continuing their relationship with the company, highlighting any new features, benefits, or improvements that have been made since their initial contract. Qualifications 5+ years experience in a similar position. Strong business acumen, superior negotiation skills, and a customer service mindset are a must. Experience in a SaaS company; high growth scale‑up experience is a plus. Highly organized, with attention to details. Demonstrates effective teamwork, independence, and a proactive, energetic approach, showcasing resourcefulness and success in a fast‑paced environment. Salesforce experience is a plus. Benefits At Nexthink, we offer one of the most comprehensive and generous benefits plans. The total rewards compensation package includes base salary and may also include a commission or performance bonus plan, as well as equity. In the United States, benefits are 100% covered by the company and include health, dental, vision, life insurance, long‑term disability, and accidental death/personal loss coverage. Flexible Hours and unlimited vacation (employees have unlimited paid time off plus 15 days of holidays and 3 extra days for volunteering). Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration. Free access to professional training platforms to explore your interests and enhance your skills. Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers. 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings. Bonuses for referring successful hires after three months of continuous employment. Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on this posting reflects Nexthink’s good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by relevant factors, including job skills, experience, and education or training, which may impact a final offer. Your Talent Acquisition Partner will share more about the specific salary range during the hiring process. #J-18808-Ljbffr Nexthink