Desktop Support

Desktop Support TechnicianTransform technology into opportunity as a Desktop Support Technician with ARMA (GDIT). A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. With minimal supervision, the Tier 2 Systems Administrator works as part of an enterprise team to provide support on multiple Department of War (DoW) networks and enclaves. You will manage services using on-premise hardware and perform regular hardware and software updates. Performs installation, repair, and preventative maintenance of laptops, desktops, and Zero Clients. Provides technical support and troubleshooting to Tier 1 & 2 support. Deliver technical support to the Enterprise components as required. Additionally, you must be able to implement system management tactics, techniques, and procedures (TTP).You will provide systems administrative support in areas such as:Active DirectorySystem Center Configuration Manager (SCCM)ExchangeInformation SecurityFile SharesPKIVirus protectionWhat You'll Need to Succeed:High School Diploma/GED with 3 years of related experience, orAssociate degree with 4 years of experience, orBachelor's degree with 2 years of experience.2+ years in at least three of the following areas: VDI, Active Directory, SCCM, Exchange, Information Security, Desktop applications.2+ years configuration, troubleshooting, and maintaining Windows 11 Desktops.Ability to support a 24x7x365 work schedule, shift work, and travel as required in support of customer initiatives when requiredKnowledge of Networking fundamentals.Exposure to DoW Configuration Management, Information Assurance, and Systems Lifecycle Management processes.Creating and updating lifecycle documentation as required.TS/SCI requiredSecurity+ CE Certification required; DoD compliance 8570.01On Customer Site.Required.Position may require lifting of objects (i.e., IT Hardware), reaching/bending/kneeling (i.e., plugging in cables), and other moderately strenuous activity.Self-starter, motivated, shows initiative, and learns fast.Ability to work on multiple projects simultaneously.Ability to create and maintain sustainment documentation.