Experienced IT Helpdesk Technician

Benefits:

Help or transport service

Opportunity for advancement

Training & development

Experienced IT Helpdesk Technician

Part-Time position

Job Summary

NYC-based, small-size IT consulting company operating in the fashion industry and several other sectors. We are seeking an experienced IT Helpdesk Technician to provide high-quality technical support to end users across the organization. The job is part-time (3-4 days per week, 9am-5pm) in central Manhattan location. The ideal candidate has strong troubleshooting skills, a customer-focused mindset, and hands-on experience supporting desktops, laptops, networks, and common business applications in a fast-paced environment.

Key Responsibilities

Provide Level 2 (and advanced Level 1) technical support for hardware, software, and network issues

Troubleshoot and resolve issues related to Windows/macOS operating systems, Microsoft 365, email, and common business applications

Support user accounts, permissions, and security using Active Directory, Azure AD, and related tools

Diagnose and resolve network connectivity issues (LAN, Wi-Fi, VPN)

Install, configure, and maintain desktops, laptops, printers, and mobile devices

Escalate complex issues to senior IT staff or vendors when required, following established procedures

Document incidents, solutions, and procedures in the ticketing system and knowledge base

Participate in system upgrades, rollouts, and IT projects as needed

Ensure compliance with security policies and data protection standards

Required Qualifications

2/3 years of experience in an IT helpdesk or technical support role

Strong knowledge of Windows environments (Windows 10/11, Windows Server basics)

Hands-on experience with Active Directory, Group Policy, and user management

Familiarity with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)

Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP)

Excellent problem-solving and communication skills

Ability to manage multiple issues and prioritize effectively

Preferred Qualifications

Experience with macOS and mobile device management

Basic knowledge of firewalls, VPNs, and endpoint security solutions

Experience supporting remote users and hybrid work environments

Soft Skills

Strong customer service orientation

Clear verbal and written communication

Patience and professionalism under pressure

Ability to work independently and as part of a team

Work Environment

Office-based, midtown Manhattan (near Grand Central Station)

May require occasional after-hours

3-4 days part-time position (9 to 5pm)

Compensation & Benefits

Salary: to be discussed during the interview process

Ongoing training and certification support

Career growth opportunities within the IT team