Technical Customer Support Rep II

Technical Customer Support Rep II

Location: Franklin, Tennessee (TN), US

Building the people that build the world. With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world. As part of Detection and Measurement, Aids to Navigation, including Flash, Sabik Marine and Sealite, are leading providers of lighting and navigational aids for the marine, obstruction, and airfield end markets. Offering the broadest portfolio of solutions, we help people transverse the world safely by air, land, and sea.

The Technical Support Representative provides expert troubleshooting and support for SPX Aids to Navigation (AtoN) product lines, including marine, obstruction, and airfield systems. This role delivers customer support via phone and email while collaborating with internal teams to ensure timely issue resolution. This is an onsite position.

Key Responsibilities

• Provide technical troubleshooting support for Flash, ITL, Sabik, Avlite, and Sealite products
• Document all technical support interactions and maintain accurate case records
• Process service records, RMAs, and sales orders in SAP
• Maintain and update TOM database records and support ticketing
• Respond to or escalate customer inquiries within one business day
• Develop and maintain product knowledge across AtoN product lines
• Assist with new product development initiatives
• Build effective cross-functional relationships
• Communicate professionally with customers and internal teams
• Complete biannual product knowledge assessments
• Report obsolete systems and identify potential sales opportunities
• Escalate quality trends and urgent customer issues

Qualifications

Required: Minimum 1 year of experience in technical support or customer service

Preferred: 3+ years of relevant experience

Experience in telecommunications, airfield, or related industries

Skills & Competencies:

• Strong customer communication skills
• Proficiency with SAP or ERP systems
• Advanced Microsoft Office skills
• Technical or electronics background
• Analytical and problem-solving abilities
• Attention to detail and sense of urgency
• Knowledge of Lean or Six Sigma methodologies