ECCO Management Analyst 3

Contract Management Analyst 3

We are seeking a highly analytical and detail-oriented Contract Management Analyst 3 (CMA3) to join our team. This critical role directly supports our vendor partner in optimizing their solutions and ensuring effective compliance initiatives, specifically focusing on remote sellers. The ideal candidate will be uniquely responsible for managing lead data, overseeing the deployment of crucial compliance campaigns, and ensuring the accuracy and effectiveness of our partnership's contributions. This position is vital for collaborating with our vendor to enhance their strategies for identifying remote seller leads and ensuring their compliance through targeted notice campaigns. A significant aspect of this work involves supporting the implementation of proactive, focused campaigns and other software instrumental in encouraging voluntary compliance for remote sellers. This position also specializes in tasks of data management, vendor coordination, and compliance campaign oversight.

Key Responsibilities:

• Collaborate directly with our vendor to understand and optimize their analytical solutions and data outputs.
• Conduct in-depth analysis and validation of current vendor-provided leads to ensure accuracy and quality.
• Manage and move lead lists through different workstreams for effective processing and outreach, in collaboration with the vendor.
• Support the implementation of proactive, focused campaigns and other software instrumental in encouraging voluntary compliance for remote sellers.
• Identify opportunities for new campaigns in partnership with the vendor, to bring remote sellers into compliance.
• Propose improvements to current outreach letters for better compliance and a more cooperative taxpayer tone, working closely with the vendor.
• Analyze campaign and data analytics performance to provide insights and identify areas needing adjustment to maximize compliance rates.
• Monitor and report on the effectiveness of compliance campaigns, offering data-driven recommendations to the vendor.
• Offer insights into remote seller behavior, common non-compliance patterns, and the effectiveness of various outreach strategies, to support vendor efforts.
• Identify opportunities for process improvement in lead identification and compliance efforts, in a collaborative manner.
• Serve as a key liaison between our organization and the vendor, facilitating smooth communication and problem resolution.
• Ensure data integrity and campaign effectiveness by consistently validating, cleaning, and integrating data, supporting vendor data.

Skills, Knowledge, Abilities:

• Strong analytical skills with the ability to understand and solve problems by collecting all relevant information and data needed to address problems, organize, classify, and synthesize the data into fundamental issues.
• Proven experience in data validation and quality assurance.
• Experience in managing and tracking data through various workflows or workstreams.
• Expertise in data management principles and practices.
• Demonstrated ability in vendor coordination and oversight.
• Experience in data analysis, reporting, and visualization tools (e.g., Excel, SQL, Tableau, Power BI) is highly preferred.
• Excellent communication skills, both written and verbal, for effective interaction with vendors, internal teams, and stakeholders.
• Demonstrated ability to work collaboratively in a fast-paced environment and manage multiple priorities.
• Knowledge of compliance processes and regulations, particularly related to remote sellers or e-commerce, is a significant plus.
• Problem-solving aptitude and a proactive approach to identifying and addressing challenges.
• Attention to detail and accuracy in all work.
• Ability to work independently with minimal supervision while maintaining high productivity.
• Proficiency in Google Workspace and Microsoft Office Suite (Word, Excel, PowerPoint).