Facility Manager

Facilities Manager (Critical Infrastructure & Operations) On-site — New York City, NY Our client is seeking a detail-oriented, proactive, and people-focused Facilities Manager to own the maintenance, building operations, and infrastructure performance across New York City facilities portfolio. This role is responsible for ensuring maximum uptime for mission-critical infrastructure, seamless day-to-day office operations, and an exceptional environment for our internal workforce. You will report to the Global Head of Real Estate & Facilities. Built on complete ownership and leadership, this position drives local facilities strategy, manages internal technicians and third-party vendors, and serves as an integral operational stakeholder in the design, build, and operational transition of a new large-scale, Class A office. We operate our workplaces exclusively for our internal teams—focusing entirely on operational reliability, high-performance environments, and employee experience. Key Responsibilities Critical Infrastructure & Operations System Uptime & Reliability: Own the daily performance and availability of all critical facility systems, including UPS, Client/EPMS, backup diesel generators, transfer switches (ATS/STS), and specialized cooling/HVAC systems (CRAC/CRAH, chillers). Preventative Maintenance: Direct preventative and corrective maintenance programs—including routine walkthroughs, load testing, emergency drills, and failover testing to eliminate operational downtime and maximize asset lifespans. Emergency Response: Act as the primary escalation lead during critical incidents, driving rapid remediation and leveraging maintenance telemetry to continuously elevate system health. Compliance & Safety: Maintain strict commercial compliance with FDNY regulations, OSHA standards, NYC Local Laws, and building life-safety codes. Oversee complete documentation for asset logs, inspections, and standard operating procedures (SOPs). Team Development: Build, lead, and mentor an internal/external team of supervisors, engineers, and facilities technicians—fostering a culture of accountability, continuous learning, and safety. Vendor & Contract Management: Lead vendor relationships, RFP processes, contract negotiations, and service consolidation while enforcing measurable performance SLAs for all external contractors. MOPs & SOP Control: Schedule and supervise outsourced maintenance, capital infrastructure upgrades, and system commissioning in strict alignment with approved Method of Procedures (MOPs) and change-management protocols. Strategic Buildout, Budgeting & Integration Flagship Project Integration: Actively participate in the design, engineering, and operational transition of a new large-scale Class A office buildout in NYC to ensure a seamless handover to facilities operations. Financial Management: Manage the regional facilities operational budget and CAPEX planning; evaluate automation and smart-building efficiencies to develop scalable SOPs. Cross-Functional Alignment: Partner with Workplace Services, IT Infrastructure, Security, Operations, and Legal teams to ensure power, cooling, and internet redundancy for critical trading/technology operations. Hands-on Service Delivery: Oversee the ticketing desk to prioritize employee requests, coordinate internal office moves, and provide hands-on assistance as needed for minor site fixes, installations, or site logistics. Qualifications & Requirements Experience & Leadership: 10-15+ years of progressive experience in facilities management, building operations, or critical infrastructure within high-tech, financial, or mission-critical commercial environments. Direct experience operating a 50,000+ sq ft, Class A or B commercial facility in New York City, including deep base-building coordination, life-safety systems, and MEP oversight. 2-3+ years of direct people management experience leading high-performing facilities teams. Technical Expertise & Compliance: Robust technical knowledge of enterprise electrical distribution, UPS topologies, high-density cooling/HVAC, fire suppression systems, and transfer switches. Solid understanding of NYC commercial building codes, FDNY requirements, Local Law compliance, and energy-efficiency standards. Familiarity with enterprise Building Management Systems (Client/EPMS) and ticket tracking tools (e.g., Jira, Confluence, or equivalent). Basic understanding of IT infrastructure support requirements within fast-paced financial or trading environments. Work Style & Availability: Excellent analytical problem-solving skills; comfortable working autonomously in fast-paced, complex environments. Clear communicator capable of relaying technical impacts and building updates to non-technical staff and executive stakeholders. Willingness to work staggered shifts, off-hours, and weekends as needed, with on-call availability during facility emergencies. Preferred Qualifications Professional Facilities Management certifications (e.g., CFM, FMP, IFMA, OSHA 30, or FDNY F-89/T-89/S-95 certificates). Bachelor's degree in Engineering, Facilities Management, or a related field. Prior experience operating facilities within quantitative trading, investment banking, or high-density technology firms. #J-18808-Ljbffr