Customer Service Specialist

This position is part of Evident Inspection Technologies division, which delivers solutions to complex challenges by inspecting mission-critical assets and infrastructure. The division leverages nondestructive testing, remote visual inspection, and analytical instruments to support maintenance, manufacturing, and environmental applications. Visit Evident’s website for more information, ims.evidentscientific.com. Evident Inspection Technologies division is a part of Wabtec Corporation. Read more.

The Technical Sales Representative for ANI / RVI products is responsible for developing and executing a sales strategy for a defined territory implementing the sales plan promoting and demonstrating the company's products and services with the goal of attaining a sales target. The Technical Sales Representative will be responsible for knowing the technical features of all the products within their product line and be able to effectively demonstrate the products to the customer. In addition to technical knowledge, the Technical Sales Representative will also be responsible for knowing how to perform and manage the selling process of a technical selling cycle. Since this is an outside sales position, the Technical Sales Representative will be expected to travel about 50% of the time to meet customers, for the purpose of product demonstrations and selling product.

• Visit customers to demonstrate product and discuss sales opportunities daily in the assigned territory.
• Follow up on all leads provided
• Prospecting and cold calling to identify new business opportunities.
• Complete timely quotations to customers working through the sales engineers and support staff.
• Work closely with others at Wabtec to coordinate the overall selling efforts of the company.
• Complete work reviewing and improving a Sales Plan that includes an action plan for increasing sales to active customers and prospective customers, scheduling full coverage of the territory, maintaining a high level of in-field time and continually improving product presentation skills and knowledge.
• Respond to all customer phone calls and emails in a timely manner.
• Use the EVIDENT CRM package for completing daily tasks and management reporting.
• Timely completion of all periodic sales reports, calendar events, and opportunity management.
• Coordinate sales to key accounts within their territory and with the key account managers.
• Participation and presentation in local professional organizations.
• Operate within the Wabtec Code of Ethics policy.
• Learn and implement the Miller Heiman strategic selling methodology.
• Attend various sales meetings

Education:

• Bachelor's degree in a technical or business discipline or equivalent sales experience required.

Experience:

• Minimum 1+ year experience in high end capital equipment sales or similar selling skills and training desired.

REQUIRED QUALIFICATIONS:

• Strong computer skills (i.e., Word Excel PowerPoint).
• Good verbal and written communication skills.
• Able to learn the scientific principles and technology of the equipment.

PREFERRED QUALIFICATIONS:

• Sales territory management abilities a plus.
• Self-directed highly motivated strategic thinker.

Approximately 50% travel within a given territory.

Compensation for this role will be commensurate with experience. The total expected compensation range is $120,000 to $210,000, which includes base salary (or annualized hourly compensation) and commission incentives. Commission is uncapped, offering unlimited earning potential

**Many Evident positions are located at export-control-restricted work locations or require access to export-controlled information. To be considered for these positions, you must be a U.S. Person. If hired, you must be able to provide valid proof of such status.

Our job titles may span more than one career level. The total expected compensation range is $120,000 to $210,000, which includes base salary (or annualized hourly compensation) and commission incentives. Commission is uncapped, offering unlimited earning potential. The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available at mywabtecbenefits.com. Other benefit offerings for this role may include annual bonus, if eligible.

What could you accomplish in a place that puts People First?

At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.

If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.

Who are we?

Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.

Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at

Culture powers us and the possibilities.

We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress.

We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.

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