Business Development Manager English and Hakha Chin

Full Job Description

Position Summary

We are seeking a proactive and relationship-driven Business Development Manager to support market development in the senior care space. This role is designed for an early-stage growth environment and combines business development, field outreach, channel building, and market feedback collection .

The ideal candidate is comfortable speaking with senior care providers, building relationships through phone and in-person outreach, identifying qualified opportunities, and reporting market feedback in a structured way. This is a hands-on role for someone who can operate independently, learn quickly, and help validate go-to-market opportunities in the Indianapolis market.

Key Responsibilities

• Build and maintain target lists across senior care and healthcare-adjacent channels, including:
  • Assisted Living
  • Memory Care
  • Skilled Nursing Facilities (SNF)
  • Rehab providers
  • Home Care Agencies
  • Home Health Agencies
  • Durable Medical Equipment (DME) companies
  • Other senior-focused referral channels
• Conduct outreach through:
  • Cold calls
  • Emails
  • Walk-in visits
  • Follow-up meetings
• Introduce partner products and services to prospective channels and identify early-stage business opportunities
• Conduct discovery conversations to understand customer needs, current practices, and adoption barriers
• Help identify pilot opportunities and support early business development efforts
• Track and report key field feedback, including:
  • Response rate
  • Meeting rate
  • Effective messaging
  • Common objections
  • Potential referral opportunities
• Maintain organized outreach records, contact lists, and pipeline updates
• Work closely with the CEO on priority accounts, opportunity strategy, and follow-up actions
• Support light market research and partnership development activities as needed

Qualifications

Required

• Minimum of three years of sales experience working with healthcare institutions and senior care providers.
• Strong spoken and written English communication skills
• Comfortable with cold outreach, including phone calls and in-person visits
• Strong interpersonal skills and ability to build trust quickly
• Organized, responsive, and able to manage follow-up consistently
• Able to work independently in a field-based role
• Valid driver’s license and reliable transportation
• Comfortable traveling locally within the Indianapolis area

Preferred

• Experience in one or more of the following:
  • Senior living
  • Home health
  • Home care
  • Rehab
  • DME
  • Healthcare partnerships
  • B2B field sales
• Familiarity with senior care or healthcare-adjacent markets
• Experience in business development, account management, outreach, or community partnerships
• Basic spreadsheet / CRM skills

Ideal Candidate Profile

• Energetic and comfortable talking to new people
• Able to balance persistence with professionalism
• Curious about how to build a new market
• Interested in healthcare, senior care, partnerships, or startup growth
• Coachable and able to turn field feedback into practical action
• Comfortable operating in an environment where processes are still being built
• Fluency: Full proficiency in both English and Hakha Chin.

Medical Office Business Manager – Key Requirements

• Minimum of 3–5 years of healthcare office management or medical practice management experience.
• Demonstrated ability to manage daily office operations, ensuring efficiency, productivity, and compliance with company policies and healthcare regulations.
• Proven experience supervising, coaching, and evaluating administrative and support staff.
• Strong leadership skills with the ability to hold employees accountable and enforce office policies, procedures, and professional standards.
• Ability to establish and maintain a culture of professionalism, teamwork, customer service excellence, and respect in the workplace.
• Experience managing employee performance, attendance, workplace conduct, and conflict resolution.
• Excellent organizational, communication, and problem-solving skills.
• Ability to prioritize multiple responsibilities and meet deadlines in a fast-paced healthcare environment.
• Knowledge of HIPAA, healthcare compliance requirements, and office operations best practices.
• Proficiency with EMR/EHR systems, Microsoft Office Suite, and office management software.
• Strong decision-making skills and the ability to implement process improvements that enhance operational effectiveness.
• Ability to work collaboratively with clinical leadership and executive management to achieve organizational goals.

Primary Responsibilities

• Oversee all non-clinical office operations and day -to- day functions.
• Supervise office staff and ensure adherence to company policies, performance expectations, and professional workplace standards.
• Monitor productivity, staffing needs, and workflow efficiency.
• Address employee concerns, performance issues, and operational challenges in a timely and professional manner.
• Promote a positive, accountable, and customer-focused work environment.
• Ensure compliance with organizational policies, regulatory requirements, and confidentiality standards.