Hotel Operations Administrator

Job Description

Job Description

We are seeking a detail-oriented and organized professional to support the day-to-day coordination of hotel operations. In this role, you will help ensure smooth administrative processes, consistent communication across departments, and a positive guest experience through efficient operational support. The ideal candidate thrives in a fast-paced hospitality environment and takes pride in delivering accurate, timely, and professional service. The position serves as a strategic support partner to hotel leadership by ensuring business processes are accurate, organized, and executed effectively.

• Provide administrative support to hotel leadership and operational teams.
• Assist with scheduling, reporting, recordkeeping, and document organization.
• Coordinate communication between departments to help ensure efficient daily operations.
• Support guest service initiatives by helping resolve requests and escalating issues when needed.
• Maintain accurate logs, files, and operational documentation.
• Assist with inventory tracking, supply coordination, and vendor communication as assigned.
• Help prepare operational reports, meeting materials, and internal communications.
• Monitor tasks and follow up to support deadlines and service standards.
• Contribute to process improvements that enhance efficiency and guest satisfaction.
• Support PMS systems, reporting systems, scheduling systems, and administrative tools
• Perform additional administrative and operational duties as needed.

• Previous experience in hotel, hospitality, or administrative support preferred.
• Strong organizational skills with excellent attention to detail.
• Effective written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with common office software and standard business applications.
• Customer service mindset with a professional and courteous approach.
• Ability to work collaboratively across teams and departments.
• Dependable, proactive, and adaptable to changing operational needs.

• Experience supporting front office, housekeeping, maintenance, or food and beverage operations.
• Familiarity with hotel management systems or property management software.
• Comfort working with reports, spreadsheets, and administrative workflows.
• Strong problem-solving skills and the ability to remain composed under pressure.

• A collaborative and service-focused work environment.
• Opportunities to contribute to efficient hotel operations and guest satisfaction.
• Exposure to multiple areas of hospitality management.
• Potential for growth and professional development.

We are committed to building a respectful, inclusive workplace where team members are supported to do their best work. If you are organized, resourceful, and motivated to contribute to a high-performing hospitality team, we encourage you to apply.