Director of Marketing and Development

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Are you a purpose driven and looking to make a difference in Memphis? Friends For All is looking to add to our team!

Why Friends For All:

For more than three decades, Friends For All (formerly Friends For Life) has been preventing the spread of HIV and helping those affected by HIV/AIDS live well. Our holistic, client-centered approach provides a variety of services coordinated through one centralized model. We strive to address the roots of need—including stigma and inequality—to improve health and wellness for everyone we serve. Our goal is to eliminate new transmissions of HIV in Memphis and the Mid-South and empower those living with HIV to become their healthiest, happiest selves .

What is in it for you:

• A commitment to work-life balance with: (up to 38 Days Off)
  • 12 accrued vacation days per year
  • 12 accrued sick days per year
  • 14 paid holidays, including Your Birthday!
  • Sick Bank allows employees to donate sick time to other employees with a serious health condition who have no remaining sick or vacation
  • Flex Schedule may be available based on position after introductory period
• Employer-sponsored health, dental, and vision insurance with two PPO medical and Dental plans. Costs for employee per pay period (bi-weekly)
  • BCBS PPO Plans
    • PPO Gold premium = $28.88
    • PPO Platinum premium = $56.15
  • Dental Plans
    • PPO Low = $1.14
    • PPO High = $5.81
  • Vision premium = $1.41
• 401k program with up to 3% employer match starting immediately
• Employer-paid basic life insurance valued at $50,000
• Employer-paid Short-term disability
• Voluntary Life and AD&D, Long-term disability
• Flexible Spending Accounts for healthcare and dependent care
• Student Loan Forgiveness Programs
• Employee Assistance Program with in person counseling options

To Learn More about Working at FFA: Go to

Compensation:

Friends For All believes in compensating our employees fairly and we look at both internal and external salary analysis. The range listed is an estimate as it looks at the total compensation package as well as factors such as skill sets, training, education and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range as this gives the employee a chance to grow into the role.

Director of Development and Marketing

JOB TITLE:

Director of Development and Marketing

EXEMPT (Salaried) or NON EXEMPT(Hourly):

Exempt

DEPARTMENT:

Development and Marketing

STATUS:

Full Time

REPORTS TO:

CEO

REGULAR HOURS:

M-Th 8:30am-5:00pm Fri 8:30am-4:00pm

JD REVISION DATE:

5-27-2025

SUMMARY:

The Friends For All Corporation Director of Development and Marketing will serve as the agency's donor point of contact to engage in activities necessary to fundraise and market the agency's diverse programs. Duties will include all donor recognition, outreach and engagement, and campaign creation and management. An emphasis will be placed on donation solicitation and follow-up, donor database management, campaign management (including the design and execution of specialty donor campaigns across the region), select elements of event planning/production, and community engagement efforts that drive branding and public relations outcomes.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Develop and execute creative and broad-ranging fundraising plan, including monthly activity reports and tactical action plans for all development activities, including special events and targeted fundraising campaigns.
• Develop and maintain ongoing relationships with major donors.
• Oversee the creation of effective and evolving marketing and fundraising campaigns, with emphasis on project management and reporting.
• Develop and track sponsorship proposals for annual events and programs.
• Create, implement, maintain, and grow a Planned Giving Campaign.
• Oversee event staff in the implementation of APATT (A Place At The Table hosted by individuals) and 3rd party events (hosted by businesses) ensuring that events are fun, profitable, and self-reliant.
• Oversee event staff to ensure fundraising events are produced within budget, meet financial objectives, and appropriately represent the agency to the donor community.
• Create methods for data tracking and reporting for fundraising events and marketing efforts.
• Maintain primary control over the donor database and provide timely updates, including all data inputs and the creation and distribution of acknowledgments and thank you letters.
• Develop and implement a robust donor recognition and appreciation plan.
• Manage inbound funds and coordinate tracking and reporting with the Finance team.
• Creates board and committee reports as required, including monthly summaries of progress against development goals, and develops materials to support the Fundraising Committee as directed by the Board or Directors.

ADDITIONAL DUTIES AND RESPONSIBILITIES:

• Regular and predictable punctuality and attendance is required
• Work non-traditional schedules and transport event materials/equipment as necessary.
• Return all calls, emails and text in a timely manner.
• Participate in weekly or biweekly coaching sessions with supervisor
• Complete Performance Reviews and SMART GOALS
• Participate in All Staff Meetings and In-Service Days
• May need to travel in personal vehicle to meet staff, clients, or community partners at FFA locations or at other locations to meet the needs of the position
• Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

DIRECTOR LEVEL SUPERVISORY RESPONSIBILITIES:

• Provide direct supervision of all direct reports to ensure they meet all requirements.
• Identify, create and review all needed Standard Operating Procedures (SOPs) for all department processes. This may include collaborating with other directors or managers for up to date information and accuracy. SOPs are regularly reviewed and updated.
• Ensure adherence to customer service policies and procedures to ensure a consistent and high-quality experience for patients, clients, and stakeholders.
• Ensure that staff members adhere to company policy, safety protocols, infection control practices, and ethical standards in laboratory operations.
• Complete routine quality audits to ensure timeliness and accuracy of staff completion of data into all applicable databases.
• Coordinate with internal and external audit teams to prepare documentation and materials, ensure compliance with audit requirement and standards and facilitate smooth and efficient audit processes.
• Determine root causes of challenges that interfere with client care and staff productivity and develop recommendations for improvement.
• Implement weekly coaching sessions and professional development plans with supervised employees to meet expectations and development objectives. Provide signed weekly written staffing sheet to the employee every week.

• Work with HR on employee relations and staff issues including recruiting, onboarding, performance management, development and off-boarding.
• Review and update Department s as needed but no less than annually
• Participate in Director meetings and trainings as required
• Maintain a professional relationship with staff and maintain confidential information
• Submit quarterly/monthly reports by the 5th day of each program quarter/month or as assigned.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Bachelor's Degree in related field or equivalent experience.
• Network for Good or other fundraising database experience preferred
• Good strategic/critical thinker, self-starter, goal-oriented
• Excellent verbal and written communications.
Ability to operate with purpose, urgency and accuracy in a fast-paced, deadline-driven environment
• - with particular attention to detail and organization
• Ability to work with a diverse client population
• Strong relationship-builder both with team and clients (internal and external)
• Ability to follow verbal and written instructions.
• Computer skills: ability to efficiently navigate the Internet and input data into applicable systems; familiarity with MS Office 365, especially Outlook and SharePoint, Adobe, TEAMS, and Zoom
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Maintain confidential information and adhere to all Friends For All policies and procedures regarding sharing of financial information and Protected Health Information (PHI).

CERTIFICATES, LICENSES, REGISTRATIONS:

• Bachelor's Degree in related field or equivalent experience.
• Must have a valid State Driver's License, provide proof of automobile insurance coverage to employer at all times and have an automobile to be used daily.

WORK ENVIRONMENT:

We are a mission driven organization made up of people committed to cultivating growth and learning. We believe in providing care for all our clients while providing a welcoming, balanced environment for all our employees. By joining our team, you are joining a group of community-focused professionals who connect people with care.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Must be sensitive to the culturally and racially diverse nature of clients, patients, employees, and visitors.
• Must exemplify Friends For All Cultural Fundamentals as supported by agency Culturewise program.
• Embodies FFA Values:
  • Equity and Acceptance
  • Trailblazing, Creative and Fearless
  • Joy and Fun
  • Collaboration and Teamwork
  • Service
  • Awareness

ADA SPECIFICATIONS :

Physical and cognitive demands that must be met in order to successfully complete the essential

functions of the job. Reasonable accommodations may be made to enable individuals' disabilities to perform the essential functions unless the accommodation would impose an undue hardship on the organization.

• Requires ability to speak audibly and listen actively.
• Requires ability to use computers, telephones and other office equipment.
• Requires ability to sit for extended periods.
• May require occasional bending and lifting up to 40 pounds.
• May require periodic local travel.

OSHA CATEGORY:

This position performs tasks that may involve exposure to blood, body fluids, or tissues. Training will be provided per Standard Operating Procedure for your area of operation. All FFA employees are offered the opportunity to receive the Hepatitis B vaccination series.

COMMENTS:

This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time.

Friends For All is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.