Client Services Associate

Job Description The Client Services Associate will work across a portfolio of brands to develop growth strategies and recommendations for client websites to achieve clients’ core website personalization and optimization goals and objectives. The Associate Account Manager will report to the Director of Client Services and collaborate with other departments such as Product, UX Design, Technical Account Management, Data Analytics, and Marketing. Together, the teams will ensure e-commerce strategies are aligned with overall business strategy. The Associate Account Manager will work closely with clients to drive increased revenue growth, along with deeper customer and brand engagement. This is a hybrid role based in New York City. Responsibilities Own the strategy, campaign execution, and data insights for your client portfolio. Identify and manage commercial execution of expansion opportunities within your portfolio. Manage the client renewal process from commercial negotiation to contract finalization with support of your manager. Build strong relationships with key client decision-makers and influencers. Develop a strategic roadmap for each client that over time will enable client satisfaction, growth, and trust, ultimately becoming the client’s trusted advisor. Prepare and present monthly performance reviews for individual clients to report on key performance metrics and recommendations for future strategies to enhance ROI. Responsible for client reporting, analysis, and insights. Uncover insights from reports available and make recommendations from those insights. Be consultative and use creativity to deliver solutions that address the client’s compelling marketing needs and support them in meeting their business goals. Effectively facilitate day‑to‑day management of accounts both internally (within Yieldify/Epsilon) and externally (with the client). Qualifications 2‑4 years of client management or sales experience across e‑commerce or MarTech. A strong understanding of e‑commerce, digital marketing, and marketing technology and how they interact to drive client outcomes. Campaign reporting and business review experience – reviewing performance reporting, uncovering insights, developing, and delivering performance reports, insights, and recommendations. Strong quantitative background with an understanding of analytic tools and techniques. Effective communication across multiple levels of an organization. Works well in a team/highly collaborative environment. Why you might stand out from other talent: Excellent communication and presentation skills at the decision‑maker level. You keep people engaged with the ability to ‘read the room’ to know what to say or show next to clients. Benefits & Compensation Compensation Range: USD $56,000.00 – $84,000.00 annually. Time to Recharge: Flexible time off (FTO), 15 paid holidays. Time to Recover: Paid sick time. Family Well‑Being: Parental/new child leave, childcare & elder care assistance, adoption assistance. Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling. EEO Statement Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to View email address on click.appcast.io to request an accommodation. For San Francisco Bay and Los Angeles areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901‑4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply. #J-18808-Ljbffr