ServiceNow Admin

Role Descriptions: Core Requirements: Strong hands-on experience with ServiceNow CMDB. Deep understanding of CSDM (Common Service Data Model). Experience managing CI lifecycle – onboarding, updates, certification, retirement, and archival. Strong exposure to Discovery, Service Mapping, Tag Based Service Mapping and data sources integration. Experience with CMDB audits, Certification, compliance checks, and remediation. Proven ability to analyze and resolve CMDB data quality issues (duplicates, stale CIs, incomplete relationships). Strong documentation and process orientation. Strong leadership, stakeholder management, and escalation handling skills ServiceNow CMDB, Service Mapping & CSDM Expert Key Responsibilities Operate and continuously improve the ServiceNow CMDB and CSDM framework. Drive CMDB governance, certification, and audit readiness activities. Ensure CMDB data quality through Completeness, Correctness, and Compliance (3Cs). Partner with infrastructure, application, architecture, and service management teams to maintain accurate service models. Manage onboarding of Business Applications, Application Services, Technical Services, and related CSDM entities. Establish and monitor CMDB health KPIs and data quality metrics. Support Service Mapping, Discovery, integrations, and relationship governance. Define and enforce CI ownership, certification, and lifecycle management processes. Lead remediation initiatives for stale, orphaned, duplicate, and non-compliant CIs. CMDB Governance & Operations Own day-to-day administration and operational management of the ServiceNow CMDB. Drive operationalization and continuous maturity of the Common Service Data Model (CSDM). Establish and maintain CMDB governance processes, standards, policies, and controls. Define, track, and report CMDB health KPIs across business units. Lead Configuration Management governance forums and stakeholder reviews. Ensure adherence to Configuration Management and ITIL/SACM best practices. Manage CI lifecycle processes including creation, modification, certification, retirement, and archival. CMDB Workspace Management: Administer and optimize all capabilities within CMDB Workspace, Manage and monitor: Required Skills ServiceNow Platform Expertise 5+ years of hands-on experience with ServiceNow CMDB. Strong experience with Configuration Management Database architecture and administration. Deep knowledge of ServiceNow CSDM (v4.x/v5.x preferred). Experience managing enterprise-scale CMDB environments. CMDB Workspace Expertise Hands-on expertise with CMDB Workspace which includes CMDB Health,Data Manager, Data Certification, Query Builder and so on Service Mapping Expertise Strong hands-on experience with Service Mapping Workspace, Application Service Modeling, Business Service Modeling and so on Technical Skills ServiceNow Discovery Service Mapping IRE (Identification and Reconciliation Engine) MID Server Administration Cloud Discovery (Azure/AWS) Event Management integrations Monitoring tool integrations Relationship Management Data Modeling Certifications (Preferred) ServiceNow Certified System Administrator (CSA) CIS – Discovery CIS – Service Mapping

CIS – ITSM