Director of Operations

This is a highly visible role with exposure to senior hotel and corporate leadership. This position reports directly to the General Manager. We are seeking a dynamic and service-driven leader who thrives in a fast-paced luxury lifestyle environment. The Director of Operations oversees key operational departments across the hotel, including Front Office Operations, Guest Services, Housekeeping, Spa, and Security. This pivotal leader plays an integral role in the hotel’s overall success by championing exceptional guest service across the property, driving operational excellence, and fostering a collaborative and engaging colleague culture. Responsibilities Lead and inspire Front Office, Guest Services, Housekeeping, Spa, and Security operations Champion a culture of luxury hospitality, personalization, and care throughout the guest journey across the hotel Promote brand-focused guest experiences that reflect the Thompson lifestyle and service philosophy Train, develop, and uphold elevated service standards across operational departments Serve as a collaborative leader and partner closely with all departments to drive operational excellence and exceptional guest and colleague experiences Drive operational and financial performance through forecasting, labor management, budgeting, expense controls, and revenue optimization Oversee VIP arrivals, group movements, special events, and high-occupancy periods with exceptional attention to detail Develop and coach high-performing leaders and colleagues while fostering a collaborative and engaged culture Analyze guest feedback, operational performance, and business trends to identify opportunities for continuous improvement Support renovation projects, capital improvements, and operational enhancements as needed Maintain a visible and active presence throughout the hotel and operations, leading strategically while remaining hands‑on and stepping in to support the team and guest experience when needed Benefits Eligible to participate in the hotel’s incentive compensation plan Free onsite parking 401(k) with company match after one year of service Medical, Dental, and Vision Insurance Complimentary and discounted room nights at Hyatt hotels worldwide Paid time off and wellness benefits Qualifications 6+ years of progressive hotel operations leadership experience within luxury or lifestyle hospitality environments Minimum 5 years in a senior operations leadership role overseeing multiple departments Previous experience overseeing Front Office and Housekeeping operations required; Spa and Security oversight experience preferred Luxury lifestyle hotel experience strongly preferred Proven ability to lead large teams in a fast-paced, high-touch environment Strong financial and business acumen, including forecasting, labor management, budgeting, and revenue optimization Service‑oriented leadership style with exceptional interpersonal and communication skills High energy, entrepreneurial spirit, and ability to inspire teams through culture and collaboration Previous pre‑opening, repositioning, or renovation experience preferred #J-18808-Ljbffr Hyatt Hotels Corporation