Application & Support Specialist

RAYUS Radiology is looking for an Application & Support Specialist to join our team. The role involves administrative duties with a primary focus on data integrity, workflow optimization, and user support across key systems such as the Referring Physician Database (RPD), Radiology Information System (RIS), Provider Portal, and Patient Portal. ESSENTIAL DUTIES AND RESPONSIBILITIES (90%) Ensure the accuracy and integrity of provider, location, and patient data by regularly reviewing and updating system records. Investigate and resolve data-related discrepancies such as failed fax transmissions and duplicate patient records. Assist in managing user accounts and access permissions for the Provider and Patient Portals. Provide support and technical assistance to internal departments, healthcare providers, and patients for portal-related issues. Identify and suggest improvements to existing processes to increase efficiency, enhance data accuracy, and reduce errors. Assist in the development and maintenance of workflow documentation, training materials, and support resources. Support team member and market training, onboarding, and performance by sharing best practices. Monitor and prioritize incoming requests, ensuring timely and effective responses. Collaborate with the Applications & Support Coordinator, IT, and cross‑functional teams to troubleshoot and resolve interface or system‑related issues, escalating when necessary. Maintain clear and consistent communication with the Applications & Support Coordinator and leadership to support operational efficiency and user satisfaction. OTHER DUTIES (10%) Additional duties as assigned. QUALIFICATIONS High school diploma, or equivalent. One (1) year of experience in healthcare utilizing Electronic Health Record systems. Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.). BENEFITS We offer benefits (based on eligibility) including medical, dental and vision insurance, 401(k) with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay, and many more! Visit our career page to see them all: DailyPay implementation is contingent upon initial set‑up period. RAYUS Radiology is an EO Employer/Vets/Disabled. #J-18808-Ljbffr