Chief Marketing Officer, Payments - Managing Director at JPMorgan Chase & Co. New York, NY

Chief Marketing Officer, Payments – Managing Director

JPMorgan Chase & Co., New York, NY.

Job Description

Job Summary

Lead the Global Marketing organization for the $18bn+ revenue Payments business at JPMorgan Chase, with teams and functions spanning product marketing, strategy & planning 360 degree, integrated marketing, partnerships and co-marketing, Martech and automation, analytics & business intelligence, marketing operations, and sales enablement (RFPs, presentations & proposals).

We are seeking a strategic Chief Marketing Officer (CMO) for our Payments organization. This critical leadership position will bring together and shape the future of marketing across Treasury Services, Trade & Working Capital, Merchant Services, Embedded Finance & Solutions and Kinexys.

As the CMO, Payments you will drive the growth of the Payments organization, overseeing a sizeable team and marketing budget to develop and implement global marketing strategies that boost business revenue, enhance client engagement, and foster loyalty. A profound understanding of client needs, both current and future, is essential. We seek a strategic leader who is attuned to market trends, passionately client-focused, and eager to explore new frontiers. With a fervor for marketing, financial services, and technology, you must be data-driven and adept at navigating the rapidly evolving technological landscape. Partnership and collaboration are crucial as you manage a comprehensive marketing organization. You will be expected to influence outcomes across a highly matrixed global organization. Beyond marketing expertise, we are looking for a leader who nurtures talent, embraces diverse perspectives, and drives innovation.

Key Responsibilities

• Act as a commercial marketing leader with a P&L oriented mindset, partnering closely with and representing Marketing, as a key member of the global Payments Operating Committee.
• Spearhead a marketing function that is focused primarily on growing the Payments business and driving innovation, doing so in a digitally and data oriented way.
• Propel growth through targeted acquisition, engagement and deepening marketing campaigns and strategic initiatives that increase revenue, profit and market share.
• Elevate the JPMorgan Payments brand on a global scale, ensuring consistent messaging and positioning across all markets.
• Strategically manage owned channels and paid media investments to maximize reach, engagement, and return on investment.
• Leverage market research and client insights to identify opportunities, challenges, and the competitive landscape, providing actionable insights to inform strategy.
• Stay informed about industry trends and innovations, incorporating best practices and emerging technologies into marketing strategies.
• Optimize marketing and resource investments to ensure key capabilities are unmatched, efficient, and well-positioned to adapt to changing market dynamics.
• Drive positive outcomes for the Payments organization alongside global Product leaders (Treasury Services, Trade & Working Capital, Merchant Services, Embedded Finance & Solutions and Kinexys) in addition to the Digital & Design (D&D) teams for Payments – challenging, creating and pushing new ideas whilst working seamlessly with all Product and D&D leaders.
• Work closely with the global Sales teams (Corporates and Financial Institutions) for the Payments organization, playing a pivotal role in sales enablement and commercialization activities.
• Collaborate with the broader marketing, technology and operations teams to ensure alignment and integration of marketing efforts across the organization.
• Lead a globally diverse team of marketing professionals that currently includes a number of senior marketing leaders. Develop, lead, manage and inspire the team to ensure a “best in class” marketing team.

Required Qualifications, Capabilities and Skills

• Strong track record in driving revenue growth and achieving business objectives through strategic marketing initiatives, including acquisition, engagement and deepening marketing and sales enablement.
• A proven marketing innovator with tangible examples to back this up. Effectively led an industry as a result of innovative thinking/new ideas/creativity.
• Prior experience within a global organization, particularly in financial services, technology, or related industries, with a focus on marketing strategies.
• Proven ability to lead and influence across complex, global, matrix organizations, fostering collaboration and building trust with peers and senior stakeholders.
• Strategic thinker with a deep understanding of business and market dynamics, including financial performance and the competitive landscape.
• Executive-level experience leading global teams and transformative initiatives, preferably in the data-driven marketing domain.
• Exceptional leadership skills, capable of attracting, inspiring, and developing diverse talent across regions, while managing multiple projects in a fast-paced and dynamic environment.
• Expertise in data analytics, with past experience leading data-focused teams and making informed data-driven decisions.
• Excellent communication skills, adept at conveying key messages across various organizational levels.

Benefits and Compensation

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans