Bilingual Service Coordinator

Service Coordinator

The Service Coordinator supports members in scheduling important appointments and retaining services. The Service Coordinator will also support staff services through completion of administrative tasks, collaborate closely with regional leadership, and support members and leadership in the field through in-person services. Duties encompass a wide range of responsibilities, from guidance and support to direct member engagement. All with the overarching goal of enhancing the quality of care and support to all members.

This position is hybrid. Work from home and go into the field (Alameda County). 30% of duties will be performed remotely, 70% of duties will involve traveling to conduct in-person member visits. The Service Coordinator is required to travel to members within designated areas. You will have full control over your schedule when meeting members. You are eligible for mileage reimbursement for the use of your vehicle for business-related travel. Standard business hours are Monday through Friday from 8:30 am to 5:00 pm.

Contact member to coordinate services, including scheduling in-person member appointments, transition of care appointments, and assessment care plan appointments

Schedule member transportation to medical and behavioral health appointments

Cross functionally works with care coordination, housing, and clinical departments to plan, coordinate, and schedule services for members

Identify member needs, including social drivers of health

Identify any lapse of assessments and assist department in scheduling in-person visits to ensure compliancy with timely completed assessments

Collaborate with Leaders and Regional Manager to identify and prioritize contacts and scheduling listing to achieve departmental goals monthly

Contact members for potential service engagement

Provide monthly core services, including conducting member in-person services and visits

Submit documentation to health plan portals

Participate in community outreach, including presentation to community partners, tabling community events, and other community engagement efforts

Ensure adherence to established protocols for various concerns, including recognizing and addressing any signs of safety issues and abuse

Ability to foster positive interactions with staff, diverse members, and community

Address employee inquiries and process all requests promptly

Comply with departmental and companywide policies and procedures

Adhere to safety and injury prevention policies and regulations

Actively identify process issues and make recommendations for improvement

Perform other duties as assigned or required

Sensory Requirements

Fluent in English (written and verbal), Bilingual in Spanish

Ability to communicate clearly in-person, by phone, and electronically

Adequate hearing and vision (with corrective devices if necessary) to conduct assessments and documentation

Ability to identify problems and use logic and related information to develop and implement solutions

Excellent organizational skills and attention to detail

Commitment to maintaining patient confidentiality and adhering to ethical standards in healthcare practice

Physical Activity

Ability to lift, carry, push, or pull up to 2025 pounds (e.g., laptop bag, forms, mobile equipment)

Ability to climb stairs or navigate uneven terrain in community and home environments

Ability to bend, reach, and conduct in-person visits in non-traditional environments

Must be able to remain in a stationary position

Must be able to move around the office and/or travel throughout community

Ability to operate a vehicle and travel to meet with members around the community; attend meetings and events as required or requested

Environmental Conditions

Work may occur in homes, shelters, outdoor settings, hospitals, or community organizations, which may include exposure to pets, smoke, odors, clutter or unsanitary condition, and varying temperature conditions

Ability to maintain professionalism and safety in diverse environments

Ability to work independently and carry out assignments to completion within the parameters of established policies and procedures

Technology Use

Frequent use of computers, keyboard, and handheld/mobile devices

Ability to type for extended periods

Competent with computers, email, virtual platforms, and Microsoft Office based programs

Diploma/GED required, associate degree preferred

Minimum 2+ years of experience in healthcare administration, high-volume customer service, social services, and/ or care coordination

Current and valid Driver's License with a clean driving record

Reliable transportation and proof of auto insurance

Current BLS certification from the American Heart Association upon start date

Distraction-free home workspace with a secure internet connection

Bachelor's degree in healthcare, social services, or another related field

Proficiency with Excel navigation and pivot table utilization

Make an impact: an organization who cares about its employees, communities, and the future of healthcare

Inclusivity: be a part of a workplace where you not only belong but also can be the best version of yourself

Growth: opportunities to develop and grow your career with us

Community: you are encouraged to have a voice, share your opinions, and have an individual impact on the business

Paid Time Off: 12 holidays and up to 15 days of accrued PTO to rest and recharge plus additional time for sick, jury duty, bereavement, reproductive loss, and therapy

Work Life Balance: enjoy flexibility to maximize your well-being and success with our hybrid work model

Medical, Dental, & Vision Benefits: we cover up to 100% of your premium and 50% of your dependents depending on the plan

Prioritize your mental health with unlimited therapy sessions funded 100% by Titanium Healthcare

Flexible Spending, Health Savings & Dependent Care Accounts

Life/AD&D insurance funded 100% by Titanium Healthcare

Supplemental Short-Term Disability

Employee Assistance Programs

Protect your pet(s) with Pet Insurance

401(k) plan

At Titanium Healthcare, our mission is to fearlessly reengineer the way healthcare works to reduce costs, ensure better outcomes, and provide everyone, everywhere, with the kind of compassionate and coordinated care they deserve. We believe that achieving this mission starts with a diverse and inclusive workforce.

Titanium Healthcare is an equal opportunity employer. We are committed to promoting and celebrating all backgrounds and encourage all applicants, regardless of race, religion, gender, sexual orientation, disability, age, marital status, parental status, military or veteran status, or any other legally protected status, to apply. We believe that diversity and inclusion drive innovation and equity in healthcare, enabling us to better serve our communities and make a lasting impact.