Dispatcher/Administrative Assistant (Energy Force)

Job Description

Job Description

Saving the World! Help Wanted…

Budderfly is a fast-growth, private equity-backed energy management outsourcing company that is committed to reducing global carbon emissions for small to medium sized enterprises. We are the premier sustainability partner for businesses with repeatable footprints such as restaurant chains, assisted living facilities, retail franchises, and more. Budderfly installs, monitors, and manages a combination of patented technologies, equipment upgrades, and proprietary energy software to help deliver complete energy saving solutions for our customers.

Celebrating 5 years on Inc. 5000 America's Fastest-Growing Private Companies list. Recognized in Time Magazine's Best Inventions of 2025.

We are an energetic and dedicated team working together to make a positive impact on the environment while providing an excellent customer experience. We are growing quickly and looking to add talented people who are passionate about making the world a better place!

We have an opportunity for a motivated individual to fill the role of a Dispatcher/Administrative Assistant. In this position, the successful candidate will be responsible for supporting the successful technician dispatching and administrative assistant functions of the Energy Force Service team.

Why this Role is Important:

Budderfly installs a variety of advanced technologies to save energy on our customers' sites. Ensuring that these technologies operate efficiently and without issue is vital to the success of the organization. This role is for a key player among the impactful team which is tasked with ensuring that these technologies continue to operate at the utmost efficiency while ensuring optimal customer satisfaction. They will do this by tackling all dispatching and administrative tasks related to the Energy Force Preventative Maintenance (PM) program. This includes but is not limited to coordinating and communicating dispatch statuses between the requestor and the technician. The successful candidate will have a background in dispatching and administrative functions within the HVAC field.

Responsibilities:

• Works within the company Work Order Management system to ensure work orders are sent to all technicians and that accurate scheduled dates are provided
  • Ensures that all required Work Tasks are included in each Work Order for a site
• Receives dispatch requests from internal requestors and coordinates timing and scheduling of the dispatch with each technician
  • This requires evening, weekend, and potential holiday on-call coverage to ensure customers receive dispatch confirmation 365 days a year
• Provide excellent and timely communication around Preventative Maintenance scope through phone, email, and chat
• Works to improve customer satisfaction throughout the Energy Force service and preventative maintenance processes
• Provides admin support when needed to assist the Service Excellence team.

Desired Skills and Experience:

• Strong interpersonal, analytical, verbal and written communication skills
• Coordinating multiple daily tasks concurrently
• Demonstrated experience in administrative work
• Demonstrated experience in data analysis and work being fulfilled to contractual obligations
• Able to work as a team player and independently
• Creative problem solver with ability to multi-task
• Passion for energy savings
• Maintaining positive relationships with team members
• Enjoys continuous learning, as supported by your organization, both technically and professionally
• Excellent verbal and written skills.
• Work across / with organization Teams.

Location: Remote

Compensation

$22—$28 USD

Compensation is based on factors including level of experience, skillset, qualifications, and location.

What We Offer:

• Career advancement opportunities in a fast-growing, supportive company environment
• Competitive pay
• Full benefits package including medical, dental, vison, 401K, life insurance, and disability insurance
• Opportunity to work as part of a team that values its members and works together to achieve positive change.

Budderfly is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status, and to affirmatively seek to advance the principles of equal employment opportunity.

We welcome all job seekers, including those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career web page as a result of your disability .