Order Entry Clerk

Order Entry Clerk

Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distributiondelivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus.

Imperial Brady has an Order Entry Clerk role available! Join a strong and continuously evolving team that helps our business grow. If you're looking for your next opportunity, Imperial Brady is a great place to take that next step.

The Order Entry Clerk will interact with customers and sales representatives via phone call and email, process orders, and provide information in response to customers' inquiries. Employees are responsible for entering and processing customer orders efficiently and accurately.

The schedule for this position is Monday through Friday from 8:00 am until 5:00 pm.

You will:

• Answer phones in a polite, professional, and courteous manner
• Use data entry skills to accurately enter order information into computer
• Contact Sales Reps to clarify order requests
• Review previous order history to clarify ambiguity of order requests
• Verify data by comparing it to source documents
• Generate Order Acknowledgments
• Address potential problems in processing
• Re-distribute requests to different departments
• Meet production and accuracy standards

You have:

• High school diploma, GED, or equivalent
• 2+ yrs of Customer service experience
• Proficiency in MS Office and familiarity with using other software
• Data entry experience
• Excellent communication skills
• An eager attitude to help others

We offer a dynamic environment for our more than 13,000 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance.

Imperial Brady is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.

Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.

MASSACHUSETTS APPLICANTS:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.