Service Call Administrator

Service Call Administrator

Ziegler CAT is seeking a highly organized and customer-focused Service Call Administrator to join our Power Systems team. In this role, you will be responsible for managing and closing service calls for the branch. The Service Call Administrator plays a key role in supporting Service by being responsible for closing all service calls, ensuring timely service invoicing, creating necessary POs and provide customer service to internal and external customers. This role will have additional administrative support responsibilities for the branch overall as well. At Ziegler Power Systems, we are committed to delivering exceptional customer service, industry-leading products, and solutions that provide peace of mind to our customers.

Primary Responsibilities

• Open Scheduled Services for Preventative Maintenance
• Close and Invoice service calls
• Create POs for necessary parts, supplies, or services
• Generate and edit reports to ensure proper records of services
• Collaborate with Service Team to troubleshoot and maintain WIP
• Work with warranty on WIP/service calls
• Work with AP/AR on PO disputes, questions, or other misc. reimbursements
• Monitor administrative quality of repairs
• Follow-up on outstanding payments due to vendors
• Seeking out answers to warranty questions
• Work with Sales to collect missing customer information
• Demonstrate professionalism, integrity, and a commitment to customer satisfaction while supporting a safe and positive work environment.
• Perform additional duties and responsibilities as assigned.

Qualifications

• High School Diploma or GED required; Associates or Bachelors degree preferred
• 13 years of customer service, administrative support, account coordination, or related experience
• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and other business software
• Experience with Microsoft Dynamics 365 (D365) helpful
• Strong organizational skills with exceptional attention to detail
• Excellent written, verbal, and interpersonal communication skills
• Ability to manage multiple priorities and work effectively in a fast-paced environment
• Strong problem-solving skills and customer-focused mindset
• Ability to work independently and collaboratively within a team environment
• Knowledge of heavy equipment, power generation, industrial service, or related industries a plus

Minimum Physical Requirements :

• Lift/carry up to 10 lbs
• Standing, walking, using hands, talking, hearing, stair climbing, forward reaching, bin lift, fingering/grasping

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

SEE YOURSELF AT ZIEGLER

Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today!

The pay range for this position is

$23.29 to $27.91

Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant's location. Along with competitive pay, full time positions are benefits eligible which includes:

• Health, Dental, Vision and Life Insurance
• 15 days of PTO your first year, accrual starts day 1
• 9 paid holidays
• 401(k) plan with company contribution and match
• HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
• Short-Term and Long-Term Disability Insurance, FSA & EAP
• Paid Parental Leave & Funeral Leave
• Fitness membership discount
• Education Assistance

At Ziegler Inc. we're committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.