Resident Services AR Collections Specialist

Job Description

Job Description

Large and fast-paced 1,200-unit residential community is seeking a highly organized and detail-oriented Resident Services/Accounts Receivable Specialist. This position plays a critical role in the property's financial and resident operations, with primary responsibility for rent collection, payment processing, delinquency management, resident account accuracy, move-out processing, security deposit dispositions, and coordination of legal collections activities. The position also provides administrative and resident-service support to the Property Manager and leasing team.The ideal candidate will have a strong working knowledge in the following areas:Accounts Receivable & CollectionsReview and post all Accounts Receivable "AR" payments and charges/fees daily (both electronic and manual).Travel to local banks for manual deposits and company errands as needed.Respond to escalated tenant payment inquiries via in-person, phone, email, and chat.Develop and implement collection strategies to recover outstanding debts.Prepare and distribute late notices and collection correspondence per company policy.Monitor and initiate legal proceedings related to rent collection and evictions.Process and report bad debt accounts to collection agencies monthly.Negotiate payment plans, settlements, or other approved resolutions.Maintain accurate records of all collection activities.Security Deposit & Account ManagementManage pre- and post-move-out inspections; apply damage charges accordingly.Oversee Security Deposit escrow accounts in collaboration with Corporate Accounting.Prepare former residents' security deposit dispositions accurately and promptly.Ensure timely processing of refunds and owner distributions within predefined deadlines.Reconcile deposit records with Corporate Accounting Department monthly.Ensure proper posting and collection of all fees (late, legal, pet, damage, lock-out, etc.).Housing Assistance Program ("HAP") AdministrationDistribute bulk rental assistance payments to the appropriate individual tenant accounts with accuracy and timeliness.Complete annual HAP tenant recertifications to ensure compliance with agency guidelines.Audit HAP tenant accounts to maintain up-to-date and accurate contract documentation.Coordinate with housing agencies and maintain relationships with agency administrators.Meet hard recurring deadlines on annual re-certification tasks for all HAP accounts.Compliance & CommunicationConduct all activities in accordance with Fair Housing Laws and company policies.Maintain confidentiality and handle financial data responsibly.Prepare and present regular reports on collections status and financial activities to management.Attend required meetings, training sessions, and resident events.General SupportAssist with phone coverage and service ticket submissions as needed.Provide customer service in the absence of forward-facing customer service agents.Perform additional tasks as assigned by management.