Customer Service Representative

Job Description

Job Description

We are a prominent family-owned enterprise with a distinguished 70-year history in waste management across New York City and Northern New Jersey. Our commitment lies in providing environmentally responsible solutions while ensuring safety, integrity, and compliance. Our organization is acknowledged for utilizing cutting-edge technology, such as multi-camera systems and GPS tracking, to improve our service efficiency and transparency.

Job Description

The Customer Service Representative is tasked with delivering exceptional service to our clients while assisting with daily operations. This position entails managing various communication channels, processing orders, and fostering strong client relationships.

Promptly and professionally answer and respond to customer inquiries via phone, email, and text.

· Accurately process and manage orders, ensuring timely follow-up.

· Act as the primary point of contact for the PSEG account and other designated clients.

· Keep precise records of customer interactions and transactions.

· Work collaboratively with internal teams to efficiently resolve customer issues.

· Contribute to the overall efficiency and smooth functioning of the office.

· Undertake additional duties and responsibilities as assigned by management.

Qualifications:

· High school diploma or equivalent.

· Strong communication and interpersonal skills.

· Excellent organizational and multitasking capabilities.

· Detail-oriented with the capacity to manage multiple priorities.

· Proficient in Microsoft Office and comfortable with CRM systems.

· Previous customer service experience is preferred.

What We Offer:

· Competitive hourly wages with consistent work hours of 40 - 50 hours per week.

· A comprehensive benefits package, including healthcare and retirement plans.

· A generous paid time off (PTO) program.

· A stable and supportive work environment within a respected family-owned company.

· A commitment to sustainability and environmentally responsible practices.