Hybrid Operations Manager, Contact Center
Commonwealth of Massachusetts
Commonwealth of Massachusetts is seeking an Operations Manager for the Boston area to lead daily contact center operations, oversee union supervisors, and ensure service delivery in unemployment assistance and related support functions. You will coordinate with training, policy, adjudication, benefits, and other teams to resolve issues, monitor performance, and implement process improvements while upholding applicable laws and program integrity standards. #J-18808-Ljbffr Commonwealth of Massachusetts
Vacancy posted 2 days ago
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