Medical Office Coordinator

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Introduction

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Medical Office Coordinator with Neurological Associates you can be a part of an organization that is devoted to giving back!

Benefits

Neurological Associates, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the Neurological Associates family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Medical Office Coordinator to help us reach our goals. Unlock your potential!

Job Summary and Qualifications

Full time (Monday - Friday, days), no nights, no on call, no weekends, no holidays

Seeking a Medical Office Coordinator our practice who provides administrative expertise to ensure all patients receive high quality, efficient care. We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply now.

What you will do in this role:

Demonstrates and adheres to the Code of Conduct and Mission and Values statements.

Fosters an engaged culture and values in which all colleagues can thrive

Directly responsible for the efficiency and quality of patient experience relating to patient access via online scheduling, inbound phone calls, and in-person encounters; and ease and accuracy of registration processes, including collection of co-pays and deductibles.

Assists in hiring and selecting clerical and clinical (non-provider) practice staff in partnership with the PM II, III, PA I, or PA II.

Responsible for the appropriate onboarding and timely, comprehensive orientation of non-provider practice staff members in accordance with organizational standards and with shared accountability for first-year non-provider turnover metrics and performance.

Regularly communicate with non-provider staff individually and in staff meetings, emphasizing creating an environment that supports culture and values while encouraging and welcoming the voice of all team members.

Oversees the process of preparing patients for examination and treatment.

Establishes and maintains appropriate processes for managing inbound and outbound patient referrals.

Manages staff scheduling to daily levels appropriate to volume demands and in accordance with the organization's care standards and associated operating metrics.

Assists and provides additional frontline staffing support and coverage to maintain practice operations (answering phones, scheduling, rooming patients, etc.).

Maintains the practice's supply inventory, physical facilities, and core non-provider staffing in ready, functional operating conditions at all times.

Assists in maintaining patient files, records, and other information.

Compiles and condenses technical and statistical data for reports and records pertaining to operational priorities such as scheduling and volume, cancelation and no-show opportunities, etc. Last Update: October 2023

Ensures any patient complaints are handled appropriately and timely (initial response same or next day; findings shared with appropriate members of practice, market/division, and/or other executive leadership).

Participates in professional development activities, including Physician Services manager development curricula and other offerings critical to continued development and readiness for advancement, including (but not limited to) activities such as SPARK pathways and other targeted learnings such as “lunch and learn” sessions hosted at the practice, market, or enterprise level, and other online learning resources (HealthStream, etc.).

Maintains strict confidentiality, always adhering to organizational standards for ethics, compliance, and patient privacy.

Perform other duties as required.

Must adhere to all Physician Services policies and procedures.

What you will need in this role:

EDUCATION: High school diploma or GED preferred. Medical Office Specialist or related practice operations certificate preferred.

EXPERIENCE Two or more years of medical office experience is required

CERTIFICATION/LICENSE: RMA, CMA or LPN certificate is beneficial, CPR Certification is preferred

Supporting HCA Healthcare's 186 hospitals and 2,400+ sites of care, Physician Services plays a crucial role as the main entry point for patients looking for high-quality healthcare within the HCA Healthcare system. With a focus on meeting the needs of our patients at all access points, Physician Services is dedicated to implementing innovative, physician-driven, value-added solutions to assist physicians in providing high-quality, patient-centered care, aligning with our mission to care for and enhance human life.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder

Be a part of an organization that invests in you! We are reviewing applications for our Medical Office Coordinator opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.