Senior Associate Learning & Development

Location: Hybrid – 3 days per week. Qualified candidates must be able to commute to either the Cleveland Service Center or the New York Home Office at least once per week. Role Overview We are seeking a highly skilled Learning & Development professional to join our team as a Senior Associate (PF3). This role is responsible for delivering impactful learning experiences and designing modern training solutions that drive measurable performance outcomes. The ideal candidate will demonstrate strong expertise in facilitation, instructional design, and learning technology, with the ability to create engaging, interactive learning experiences across in‑person, virtual, and digital environments. What You’ll Do Facilitation & Delivery Facilitate engaging in‑person and virtual training programs for diverse audiences Deliver complex topics in a clear, structured, and learner‑focused manner Foster an interactive learning environment that promotes participation and knowledge retention Design and maintain instructional facilitator guidebooks Provide post‑training support and reinforcement to support application of learning Learning Design & Development Design and develop instructor‑led, virtual, and eLearning solutions aligned to business needs Conduct needs analysis to identify performance gaps and recommend appropriate learning strategies Develop interactive, learner‑centered content using a variety of instructional methods Evaluate training effectiveness and continuously improve learning solutions Innovation & Learning Technology Apply AI and emerging technologies to enhance learning experiences and increase engagement Explore and implement new approaches to improve interactivity and learner outcomes Stay current on industry trends and incorporate best practices into learning solutions Knowledge Management Create, update, and maintain knowledge articles, job aids, and performance support materials Ensure content is accurate, accessible, and aligned with business processes Partner with stakeholders to capture, organize, and improve knowledge content Support the adoption and continuous improvement of knowledge platforms Collaboration & Partnership Partner with business leaders and subject matter experts to develop effective learning solutions Provide recommendations on learning approaches based on identified needs Contribute to strategic initiatives and cross‑functional projects What You’ll Bring Bachelor’s degree preferred Must be FINRA licensed with a Series6 or7 Minimum of 3 years of experience in learning & development, training delivery, or instructional design Strong facilitation skills in both in‑person and virtual environments Experience designing eLearning using tools such as Sana, Colossyan, or similar Knowledge of adult learning principles and instructional design methodologies Experience in knowledge management or content development Strong written and verbal communication skills Ability to quickly learn and apply new technologies, including AI‑enabled tools Familiarity with learning evaluation methods and performance measurement Experience working across multiple business lines or complex, fast‑paced environments Benefits We provide a full package of benefits for employees, including leave programs, adoption assistance, student loan repayment programs, and other modern workforce offerings. Employees may also be eligible to participate in an annual discretionary bonus and incentive program. Please note that this role requires FINRA licensed and/or FINRA associated person pre‑hire fingerprinting. #J-18808-Ljbffr New York Life