Associate Marketing Manager

Description

Our Custom Marketing Solutions Team is a dynamic, collaborative group that drives the strategy, execution, and delivery of high-value client programs. We bring together professionals at every career stage-from curious and motivated associates who are eager to learn, to strategic Directors who guide the vision and ensure operational excellence.


The team thrives on partnership, both internally and externally. We work closely with sales, design, development, editorial, and marketing teams to craft tailored solutions that meet client goals while upholding the highest standards of quality. Every member of the team contributes to building strong client relationships, solving challenges with creativity, collaboration, and delivering projects that are both timely and impactful.

Our structure supports growth: Associates gain exposure to project management fundamentals, Marketing Managers deepen expertise in strategy and execution, Senior Program Managers lead complex initiatives with cross-functional influence, and Directors and VP's shape the broader operational strategy to drive innovation and results.

Above all, we are united through collaboration and a shared commitment to excellence. Together, we balance the details that make each program successful with the strategic vision that keeps our clients and our organization moving forward.

Requirements

Custom Associate Marketing Manager

We are seeking a highly motivated and detail-oriented Associate Marketing Manager to join our team.

This role is ideal for someone who brings curiosity, an open mind, and the confidence to ask questions and learn quickly. The Associate Marketing Manager will play a critical role in managing client programs, supporting cross-functional teams, and ensuring projects are delivered on time and with excellence.

Responsibilities

• Manage execution of custom programs from kickoff through completion, ensuring a positive client experience; all deliverables meet or exceed client expectations and business objectives.
• Develop and manage detailed project timelines with clear milestones and deadlines.
• Lead program kickoff calls with both internal stakeholders and clients.
• Ensure programs remain on track and that client expectations are managed, escalating issues promptly when needed.
• Partner with teams across sales, design, development, editorial, and marketing to ensure seamless execution.
• Track and analyze program performance, updating metrics in project management software.
• Gain a working knowledge of project management procedures across Custom products.
• Develop an understanding of each site's unique audience and how to engage them.
• Build and nurture strong client relationships, serving as a reliable point of contact.
• Take initiative in leading client-facing calls with professionalism and confidence.
• Perform other duties as assigned

Skills

• Excellent organizational skills, attention to detail, and accuracy.
• Sound judgment in problem-solving and decision-making
• Ability to balance multiple priorities while collaborating effectively across departments.
• Clear and effective communication in both verbal and written formats.
• Ability to work independently while contributing to a team-oriented environment.
• Solutions-oriented mindset, especially in challenging situations.
• Commitment to the highest standards of quality across all deliverables

Qualifications

• Bachelor's degree preferred.
• 1-3 years of experience in a Program Coordinator, Client Services, or related role.
• Strong multi-tasking, collaboration, and organizational skills.
• Eagerness to learn, ask questions, and continuously grow in a fast-paced environment

For this role, we are unable to accept applications from prospective candidates in CA, NY and WA.

Arc is an equal opportunity employer.