Customer Care Specialist

Customer Care Specialist – Wholesale Horticulture (Full-Time) Join Our Team and Help Us Make the World Bloom We’re looking for a Customer Care Specialist to join our team in the wholesale flower bulb and horticulture industry. If you thrive in a fast-paced, detail-oriented environment and love working with people, this is the role for you! This full time, onsite position supports our professional customers — landscapers, growers, and garden centers — across the country. You’ll be an essential part of a small, collaborative team that takes pride in high-quality service, relationships, and reliability. Responsibilities Provide exceptional customer service via phone and email Manage incoming calls and route inquiries professionally Support B2B customers with order status, product information, and issue resolution Identify upsell opportunities through customer relationships Collaborate with sales and production teams to resolve inventory or order issues Prepare and mail sales materials, bid books, and promotional content Maintain accurate customer records and perform general administrative tasks Assist walk-in and online customers with professionalism and a friendly attitude Requirements Strong verbal and written communication skills Excellent customer relationship and problem-solving abilities Proficiency in Microsoft Office (Excel, Word, Outlook) Detail-oriented and organized with the ability to multitask Experience in B2B sales or customer service is preferred Professional, reliable, and a positive “can-do” attitude Must pass a background check What We Offer Opportunities for career growth and advancement Work that connects you to nature and horticulture Competitive pay and recognition for your contributions A company that values quality, integrity, and people Ready to Grow with Us? We’d love to meet you if you’re passionate about helping customers and excited to be part of a company where your work matters. Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at Phone: View phone number on click.appcast.io Email: View email address on click.appcast.io Equal Opportunity Employer, including disabled and veterans. English – Spanish – Chinese #J-18808-Ljbffr Holland Roofing