VP, Global Commercial & Ecosystem Enablement - United States

Job Description

Title: VP, Global Commercial & Ecosystem Enablement

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Reports to: SVP, Partnerships & Ecosystem

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Level: People Manager

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Location: Remote in Europe or USA (East and Central time zones)

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Target Start Date: Early October 2026, with flexibility through October 31 if needed.

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About Napster

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Founded on the principle of democratizing access, first to music in 1999, now to expertise in the AI era, Napster has consistently remained at the forefront of technological shifts that empower users. Today, the company builds embodied, multimodal AI agents that engage employees and customers where they already work: through video presence, voice, and text. Designed to work alongside people rather than replace them, Napster’s agents carry institutional knowledge into every interaction, elevating the user’s experience and improving business outcomes. For more information, visit napster.com.

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The Opportunity:

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We are looking for a VP, Global Commercial & Ecosystem Enablement to lead and scale our global enablement function across our commercial organization and partner ecosystem.

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This leader will take ownership of an existing team while building the operating model, processes, governance, systems, and programs required to scale enablement globally and report to SVP, Partnerships & Ecosystem.

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The role will support both our internal commercial teams and our broader ecosystem, including resellers, hyperscalers, referral partners, OEMs, and technology partners.

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This is a role for a strong builder and operator — someone who has seen what excellent enablement looks like in a mature organization and can bring that rigor into a fast-growing environment while continuing to deliver at speed.

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In this role, you will:

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• Build the end-to-end global enablement operating model, including intake, prioritization, ownership, governance, development, review, launch, maintenance, and retirement.
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• Establish clear ways of working and decision rights across Commercial, Partnerships, Product, Product Marketing, Marketing, and Operations.
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• Create and maintain a trusted system of record for enablement content, programs, messaging, and materials, with strong version control and lifecycle management.
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• Translate company strategy, product innovation, and go-to-market priorities into structured, repeatable enablement programs.
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• Ensure commercial teams have the knowledge, tools, messaging, and content required to engage customers effectively.
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• Build differentiated enablement motions for resellers, hyperscalers, referral partners, OEMs, and technology partners.
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• Balance personalization with scale, ensuring priority teams and partners can move quickly without creating an unsustainable bespoke model.
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• Establish quality standards and review processes that allow the organization to move fast while maintaining accuracy and consistency.
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• Introduce AI, automation, and agent-led approaches to improve intake, content development, discovery, personalization, knowledge access, and program delivery.
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• Define success metrics across readiness, adoption, engagement, productivity, partner activation, and business impact.
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• Lead, develop, and support the global enablement team, creating clarity, focus, accountability, and sustainable ways of working.
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Competencies:

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You have significant experience leading global Commercial, Sales, Revenue, Partner, or Ecosystem Enablement within a sophisticated technology organization in SaaS company.

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Demonstrated experience:

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• Building or transforming a global enablement function.
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• Creating scalable operating models, processes, and governance.
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• Supporting both direct commercial teams and complex partner ecosystems.
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• Building structured go-to-market and launch enablement programs.
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• Establishing systems of record and content governance.
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• Operating effectively across Product, Product Marketing, Marketing, Commercial, Partnerships, and Operations.
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• Leading global teams through rapid growth and change.
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• Using technology, AI, and automation to improve effectiveness and scale.
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Above all, we are looking for someone who can bring structure to complexity, create clarity across functions, and build an enablement organization that is fast, trusted, scalable, and effective.

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What Success Looks Like:

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• A clear and scalable global enablement operating model.
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• Structured intake, prioritization, ownership, and governance.
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• A trusted system of record with strong version control.
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• Faster execution without sacrificing quality.
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• Repeatable commercial and ecosystem enablement programs.
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• Stronger alignment across Product, Marketing, Commercial, and Partnerships.
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• Greater use of AI and automation to increase scale and personalization.
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• Clear measurement of enablement effectiveness and business impact.
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• A high-performing, well-supported global team.
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Our Culture:

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• Impact: Play a crucial role in our growth journey.
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• Culture: Join a vibrant team valuing creativity and collaboration.
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• Growth: Thrive in a fast-paced, dynamic environment.
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• Reward: Enjoy competitive compensation, equity opportunities, and comprehensive benefits.
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• Ready to shape our future? Apply now and be part of something extraordinary!
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Benefits:

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• Paid Time-Off: We offer flexible vacation time with 10 company holidays.
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• Health Plans: We offer robust medical, dental, and vision plans for you and your dependents. Disability, life insurance, and FSA benefits are also available
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• Wellness: Access to Teladoc and an EAP
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• Parental Leave: Paid leave
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• Retirement Savings: Contribute pretax earnings to our 401(k) Plan
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We’re looking for more forward-thinking, collaborative people to be part of our innovation journey and mission to push the boundaries of technology. If you’re ready to help us achieve this vision, we’d love to hear from you! At Napster Corp, we're looking for people who are invigorated by our values and driven to change the world, not those who simply check off boxes.

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Napster Corp embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We strive to build a company that reflects a global audience.

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CCPA Notice for California Job Candidates: Please review our CCPA notice at

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-docs/ccpa-notice-for-job-candidates