Dispatch & Scheduling Coordinator

Dispatcher & Scheduling Coordinator

SERVPRO Team Fosdick is the leading fire, water, and reconstruction company in Northeast Ohio. With 13 thriving franchise locations, we are rapidly growingand we're looking for a customer-focused, detail-oriented Dispatcher & Scheduling Coordinator to join our team. In this role, you'll be the first point of contact for customers, coordinating schedules, supporting mitigation teams, and ensuring top-notch service from the very first call.

Key Responsibilities:

• Answer, screen, and direct incoming calls in a professional and friendly manner
• Accurately document customer information into company systems
• Schedule initial inspections with customers and mitigation teams
• Adjust and update schedules as needed to meet customer and operational needs
• Manage customer service issues and resolution
• Conduct follow-up customer service calls to ensure customer satisfaction
• Perform file audits to ensure accuracy and completion of documentation
• Communicate changes and updates promptly to management, customers, and team members
• Provide after-hours phone support on a rotating basis (nights + weekends)

Qualifications:

• High school diploma or equivalent required
• Prior customer service experience (restoration, construction, or service industry preferred)
• Excellent verbal and written communication skills
• Strong time management and organizational abilities
• Professional phone presence with patience and active listening skills
• Proficiency with Microsoft Office Suite
• Ability to thrive in a fast-paced, team-oriented environment
• Willingness to participate in rotating on-call schedule

Benefits:

• Medical, Dental, and Vision Insurance
• Paid Vacation & Holidays
• Life + Voluntary Life Insurance
• 401(k) with Company Match
• Supportive, team-oriented, and casual office environment

Join a company that makes a difference when customers need it most. Apply today and become part of SERVPRO Team Fosdick's mission to restore peace of mindone call at a time.

Servpro Team Fosdick is an equal opportunity employer. Compensation: $18.00 - $19.00 per hour