Director, Experience Services
$200k - $230kJobleads-US
- # Director, Experience ServicesApply: On-site: New York, NY: Dallas, TX: Full time: Posted Today: REQ541088**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.**About the Role:**Are you a seasoned hospitality professional ready to shape the future of workplace experience for one of our marquee clients? This is an exceptional opportunity for a leader passionate about elevating service delivery and pioneering innovative workplace solutions.The Senior Director, Guest & Employee Experience Services will oversee all experience-focused services on the client account, including soft services, amenity programming, customer experience training, and operations. This role requires driving an integrated hospitality service offering that transforms how employees and guests experience the workplace—from reception and fitness to food services, events, mail operations, and beyond.You will deliver exceptional client service while advancing your professional capabilities in a dynamic, client-facing environment that demands excellence from C-Suite interactions to frontline engagement.**Key Responsibilities:****Strategic Leadership & Client Partnership** Partner closely with Account Leadership and the client to understand strategic objectives and priorities for Guest & Employee Experience Services across the account. Develop comprehensive business plans that enhance employee engagement, increase productivity, reduce costs, mitigate risks, and create measurable value for both the client and JLL.**Operational Excellence** Manage operational implementation of experience-focused hospitality services, developing innovative programs, tools, and processes while seamlessly integrating underlying service components. Establish and maintain sound management frameworks for appropriate staffing levels in accordance with client service level agreements and operational requirements.**Service Delivery & Vendor Management** Develop and implement guest experience and employee experience training plans that enable exceptional service delivery globally across the account. Monitor and manage third-party vendor performance related to soft services and hospitality delivery, ensuring consistent quality standards. Anticipate and respond proactively to the needs and concerns of multiple stakeholders.**Risk Management & Continuous Improvement** Proactively identify and escalate risks and issues at the account level, including audit findings, client feedback, vendor service matters, information security concerns, and impacts to account KPIs. Drive a culture of continuous improvement and innovation by leveraging business intelligence, adopting best practices at the IFM platform level, and participating in the development of new tools, process improvements, and service delivery efficiencies.**Qualifications:****Education & Experience** Bachelor's degree required. 10+ years of progressive experience in hospitality operations, soft services, facility management, or commercial real estate preferred. Ideal candidates may have led food and beverage or hospitality programs in luxury hospitality environments**Core Competencies** Exceptional guest service orientation with genuine passion for hospitality excellence. Proven leadership capabilities with demonstrated ability to manage multiple priorities and deliver results in fast-paced, highly matrixed environments. Track record of initiative, integrity, and sound judgment.**Technical & Analytical Skills** Strong analytical and financial aptitude with ability to gather data, assess complex situations, and develop solutions quickly. Highly collaborative with excellent interpersonal skills. Outstanding verbal and written communication abilities with capacity to engage professionally at all organizational levels.This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. **Expected compensation for this position:** 200,000.00 – 230,000.00 USD per year *Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.* **Location:**On-site –Dallas, TX, New York, NY If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!**Personalized benefits that support personal well-being and growth:** JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:* 401(k) plan with matching company contributions* Comprehensive Medical, Dental & Vision Care* Paid parental leave at 100% of salary* Paid Time Off and Company Holidays* Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.***JLL Privacy Notice***Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at View email address on click.appcast.io. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.**California Residents only**If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Accepting applications on an ongoing basis until candidate identified.
- J-18808-Ljbffr Jobleads-US
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Director, Experience Services in New York, NY vacancy
$200k - $230k
...a better world by combining world class services, advisory and technology for our clients... ...where they belong. Whether you’ve got deep experience in commercial real estate, skilled... ...innovative workplace solutions.The Senior Director, Guest & Employee Experience Services will...SuggestedFull timeLocal areaJones Lang LaSalle
New York, NY4 days ago- Moody's is seeking a senior Assc Dir-Client Service Mgr in New York to lead client service operations and elevate service delivery.... ...improvement using data insights to enhance processes and customer experience. Ideal candidates bring 5-7+ years in client-facing roles,...Suggested
$95k - $190k
...Investor Experience Morgan Stanley Fund Services Established in 2004, Morgan Stanley Fund Services (MSFS) is a global business within the Institutional Equities Division (IED) providing fund administration services to hedge funds, private equity funds and large...SuggestedFull timeTemporary workWork at officeMorgan Stanley
New York, NY8 days ago$230.4k - $263k
...Director, Product Management, Servicing Experience & Platforms Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through...SuggestedFull timePart timeLocal area$94.35 - $125.03 per hour
A Brief Overview Working within the Finance Controller's Office, the Director, Finance Shared Service and Experience provides strategic and operational leadership for AskFinance, the finance shared services function supporting Stanford Health Care Finance. This role is...SuggestedRemote jobHourly payWork at office- ...JPMorgan Chase & Co. in New York seeks a Product Director in Manage & Service to lead a new product group focused on digital self‑service and omni‑channel experiences. You will partner with senior leaders, shape a portfolio of app and digital features, and drive adoption...
$230k - $260k
...responsible for designing & executing the customer support strategy to ensure that the company provides an exceptional customer experience at scale. As a strategic partner to CX Leadership, they will partner with cross-functional teams to identify and prioritize customer...Local areaNotion Labs
New York, NY6 days ago$145.2k - $195.2k
...collaboration skills. Essential Functions of the job Patient Services Strategy & Execution Drive program awareness and understanding... ...patients and healthcare providers to enhance overall patient experience Translate field insights and customer needs into a value proposition...Hourly payLocal areaWorldwide- ...oversight of the Customer Operations group, aligning claims, metrics, and service processes with Brink’s mission and values. You will drive end-to-end service delivery and ensure top-tier customer experiences through cross-functional collaboration. Partner with Product,...Remote job
$144.25k - $256.25k
...industry-leading digital payment solutions, using our servicing network and lifestyle assets to build digital experiences, and defining new products and services based on... ...OverviewAmex Digital Labs is hiring a Product Director to lead the strategy and development of new...American Express
New York, NY3 days ago$28 per hour
...Membership Experience Coordinator Salary Range $28.00 - $28.00 Hourly About CORE: At CORE: we curate a global community of unlike... ...visitor feels genuinely welcomed and receives exceptional service from the moment they arrive in our CORE: world. As the first and...Hourly payWork at officeShift workNight shift- ...September 17, 2026 Department Membership Private Club Location New York, NY Posted Sep 17, 2026 The Core Club is seeking a Membership Experience Coordinator to join their team in New York, NY. This is a membership-focused role at the heart of club operations. The ideal...
$95.45k - $158k
...operations, support and back up lab technical director in the oversight of all aspects of... ...ensure accurate and efficient delivery of services.Develops and implements policies and... ...Sciences, Masters preferred5+ years minimum experience including supervisory experience,...TraineeshipLocal areaMount Sinai Health System
New York, NY4 days ago- ...the Water Hazard Events Team to deliver an exceptional guest experience. You will recruit, onboard, and train FOH/BOH staff, schedule... ...team members, and enforce policies. Strong leadership and superb service are essential for success in this fast-paced venue. #J-18808-...
$135k - $167k
...Senior Customer Experience Operations Manager San Francisco/New York Business Operations &Growth Join Hover Hover helps people design, improve, and protect the properties they love. With proprietary AI built on over a decade of real property data, Hover answers age-old...Full timeFor contractorsWork at officeLocal areaFlexible hoursShift workHover
New York, NY5 days ago- ...overseeing guest interactions at bus stops, resolving customer service issues, and ensuring team safety. The ideal candidate will... ...skills, the ability to work outdoors in varying weather, and experience managing teams. Additional benefits include health insurance and...Full time
- ...is seeking a Studio Coordinator to support world-class studio experiences, coordinate operations, and uphold high health and safety standards... ...and community outreach while maintaining exceptional student service. The candidate will assist in teaching, front-desk duties, and...
CorePower Yoga
New York, NY5 days ago $160k
...Us Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions... ...workplace services offering, ensuring a seamless and professional experience for employees, visitors, executives, and meeting attendees....Work at office$170k - $200k
...talent from many different backgrounds, experiences, and identities. We believe that when diversity... ...Experience, the Client Experience Director is responsible for translating client... ...implementation of CX projects (from new services to retail tools and guidelines) with a pilot...Full timeLocal areaFlexible hoursRichemont
New York, NY4 days ago$132k - $163k
...Farm, and Nationwide — we’re redefining how people understand and interact with their spaces. Why Hover wants you Hover's Customer Experience team is at an inflection point. We've built an exceptional foundation — industry-leading response times, strong CSAT, and a BPO (...Full timeFor contractorsWork at officeLocal areaFlexible hours- ...relations, ensure brand clarity, and maintain top service standards across events. The role emphasizes... ..., and team development under the direction of the Director of Clubs, with a strong focus on delivering exceptional guest experiences. #J-18808-Ljbffr Compass Group USA
$15k - $24k
...Operational Performance: Establish and monitor metrics to ensure productivity, quality, and responsiveness. Requirements: Entrepreneurial Experience: Founding or independently running a revenue-generating business with end-to-end ownership. People Management: Experience...Remote job- Hearst Magazines Media Inc. is seeking a Director of Customer Experience & Subscription Operations to shape strategy, systems, and processes for exceptional... ...business. You will lead third-party customer service teams, implement tools, train staff, and develop policies...
$115k - $130k
...Sephardic Community Center is looking for a Director of Membership to lead every part of the... ...measurable results, improve the member experience, and build a more effective membership... ...from first inquiry through onboarding, service, engagement, renewal, and reactivation....Sephardic Community Center
New York, NY4 days ago- STRATEGIC LEAD: Director-level leader accountable for Corporate Services strategy, governance and delivery across the New York area portfolio, including 240G... ...workplace services, with accountability for client experience, vendor governance, budget planning, issue...Contract workLocal areaWorldwideFlexible hours
The Bank of New York Mellon
New York, NY3 days ago - ...We’re hiring a Customer Experience Manager to help us improve the entire customer journey at ororo. This role goes beyond traditional customer service. You’ll look at the experience end to end—from product packaging, instructions, setup, and troubleshooting to returns...Full timeFlexible hours
ororo Heated Apparel
New York, NY4 days ago - ...after a guest leaves the restaurant. We’re looking for a Guest Experience Manager to lead how we listen, respond, and learn across... ...feedback into useful insights, and work closely with Operations Services, Technology, and Training to put what guests tell us into action...Full timeImmediate startFlexible hours
NAYA
New York, NY4 days ago - ...Manager to oversee daily operations and deliver exceptional guest service. You’ll lead a fast-paced team, train staff, and promote the... .... Ideal candidates have 2-3 years of restaurant management experience, strong leadership and financial acumen, and a passion for hospitality...Local areaFlexible hours
$16 per hour
...duties and manage store personnel to ensure exceptional customer service. This role shares responsibility for daily operations and... ...The ideal candidate will have at least 3 years of supervisory experience in retail or fast food and possess a high school diploma or equivalent...Hourly pay$75k - $85k
...Position Overview The Client Experience Manager has a combined focus of managing relationships... .... Periodically support the CXO and Director of Client Success on their accounts,... ...legal industry or other professional services industries (B2B SaaS experience preferred...Work experience placementRemote workFlexible hoursPaladin
New York, NY3 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Director, Experience Services. Be the first to apply!
Related searches
- assistant service manager New York, NY
- service supervisor New York, NY
- automotive service manager New York, NY
- manager of environmental services New York, NY
- director marketing services New York, NY
- commercial service manager New York, NY
- shared services manager New York, NY
- toyota service manager New York, NY
- human services supervisor New York, NY
- enterprise services manager New York, NY