Technical Support Specialist

• Location: Augusta, Maine
• Type: Contract
• Job #106127

CMS Technical Support Specialist


Location: Augusta, ME (Home Base)

Work Model: 100% Onsite with Extensive Statewide Travel

Employment Type: W2 Contract

Compensation: Up to $34 per hour

About the Role


Epitec is seeking a CMS Technical Support Specialist to support a major statewide technology implementation initiative across Maine. In this role, you will provide hands-on technical support, user assistance, troubleshooting, and training support as a new case management system is deployed across court locations throughout the state.
This position is ideal for a technology professional who enjoys working directly with end users, solving problems in real time, and helping organizations successfully navigate large-scale technology transformations.


Important: Travel is required to court locations throughout Maine. Candidates must be located within approximately one hour of Augusta, ME.

Top Skills Needed

• Troubleshooting and supporting end users
• Strong customer service and communication skills
• Experience with Microsoft products and desktop support

Key Responsibilities

• Provide timely, accurate support for system and technology-related questions
• Serve as a primary point of contact for technical support and services
• Deliver onsite support during implementation activities at court locations statewide
• Assist users with system navigation, troubleshooting, and issue resolution
• Investigate technical issues, determine root causes, and implement solutions
• Support desktop computers, peripherals, and related technologies
• Identify potential system limitations and communicate findings to project teams
• Evaluate user proficiency levels and training needs
• Document support activities, resolutions, and technical information for future reference
• Communicate project and issue status updates clearly and professionally
• Follow established quality standards and support procedures
• Ensure backup processes and technology resources are functioning effectively
• Recommend technology solutions, hardware, software, and related equipment when appropriate
• Collaborate effectively with technical teams, project stakeholders, and end users

Required Qualifications

• Experience providing technical support in a customer-facing environment
• Strong troubleshooting and problem-solving abilities
• Experience supporting Microsoft products and desktop environments
• Excellent written and verbal communication skills
• Ability to work independently while collaborating within a team environment
• Strong organizational and documentation skills
• Ability to learn new technologies quickly and support users during system transitions
• Valid ability to travel extensively throughout the state of Maine

Preferred Qualifications

• Experience supporting software implementations, migrations, or technology deployments
• Experience conducting user training or providing instructional support
• Knowledge of case management systems or government/court environments is a plus

Additional Information

• Home base is the Augusta, Maine area
• Travel is required to multiple locations throughout the state
• Local candidates within approximately one hour of Augusta, ME will be considered

Apply today through Epitec to be part of a statewide technology modernization initiative and help users successfully adopt critical new systems.


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