Sr. Manager, Strategy & Governance

Description The Sr. Manager, Strategy & Governance provides leadership and oversight of vendor relationships and outsourced service delivery across the organization. This role ensures vendors consistently meet quality, performance, and contractual expectations while aligning vendor strategies to support operational objectives and enterprise priorities. Description The Sr. Manager, Strategy & Governance provides leadership and oversight of vendor relationships and outsourced service delivery across the organization. This role ensures vendors consistently meet quality, performance, and contractual expectations while aligning vendor strategies to support operational objectives and enterprise priorities. Here’s what you can expect from the job and what you need to be successful: Job Duties Leads and develops teams responsible for vendor oversight, ensuring consistent execution of vendor management practices, accountability, and alignment with organizational goals Establishes and drives vendor management strategies, including selection, onboarding, performance evaluation, and offboarding processes to support business needs Oversee negotiation and administration of vendor agreements, including service levels, performance metrics, and commercial terms, to ensure value, risk mitigation, and compliance Monitors vendor performance against defined standards and proactively addresses service, quality, and operational issues through effective escalation and resolution practices Partners with internal stakeholders to understand business requirements and ensure vendor capabilities and services effectively support operational and strategic objectives Provides direction in resolving complex vendor-related challenges that require analysis across technical, operational, and contractual dimensions Ensures adherence to organizational policies, regulatory requirements, and risk management practices related to third-party relationships Drives continuous improvement of vendor management processes, tools, and governance frameworks to enhance efficiency, transparency, and service delivery outcomes Contributes to planning and management of budgets related to vendor services, identifying opportunities for cost optimization and improved return on investment Influences cross-functional practices and decision-making to strengthen vendor performance, service delivery models, and enterprise-wide consistency Essential Skills Required Experience: 6+ years of experience in vendor management, supplier governance, or third-party risk management. Minimum 2 years of experience leading a diverse team including hiring, coaching and performance management Demonstrated ability to negotiate complex agreements and manage vendor performance against defined service levels and expectations Strong analytical and problem-solving skills with the ability to address multifaceted issues and recommend effective solutions Proven leadership capabilities with experience developing teams and driving performance in a complex, cross-functional environment Ability to build and maintain effective relationships with internal stakeholders and external partners at varying levels of the organization Strong communication skills with the ability to influence decisions and convey complex information clearly Knowledge of risk management, compliance, and governance practices related to third-party vendor relationships Ability to manage competing priorities, balance operational demands, and contribute to broader business planning efforts Required Education: Bachelor's degree in field relevant to role (or 4 additional years of relevant experience in lieu of a degree), advanced degree preferred. Location Hillsboro Corporate Office | Hillsboro OR 97124 OR Marlborough Corporate Office | Marlborough, MA Target Compensation $131,000 - $157,000 base pay + Annual Bonus Benefits Options Include Traditional medical, dental, and vision coverage Generous 401K company match Paid Time Off: You’ll accrue up to 15 vacation days in your first year. In addition, you’ll receive 40 hours of sick time and 3 personal days, which refresh annually 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? First Tech is not currently offering Visa sponsorship or transfer for this position Who We Are Every great journey begins with a bold idea—and ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life. Employees Are Eligible For Traditional medical, dental, and vision coverage Generous 401(k) match Paid Time Off: You'll accrue up to 15 days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually Paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria) Employment Statements First Tech is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to View email address on click.appcast.io and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. First Tech is not currently offering Visa transfer/sponsorship for this position. #J-18808-Ljbffr First Tech Federal Credit Union