Asset Management
Rootshell Enterprise Technologies
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* Creating, implementing and maintaining Configuration Management and Service Asset Management plans, processes, and standards* Working with Service Operations teams to ensure CMDB integration to process is set up, working and developed through Continual Service Improvement* Working with Technical Operations teams to ensure full visibility of the IT Services, Applications and Infrastructure within the CMDB* Working with Application and Infrastructure Owners to develop a federated model of ownership of the CIs and Asset Classes and ensure this stays current through governance* Ensuring integration and automation have been set up and are working well in populating the CMDB with the required data* Working with the IT Change team to ensure the CMDB remains central to the IT Change process* Improving data accuracy by identifying and addressing deviations or errors in CIs or relationships with the appropriate Asset owner* Contributing expert knowledge to projects in the wider organization* Networking across the organization and problem solving, both as part of a team and independently as required* Producing regular and ad-hoc reports, process documentation, instructions etc.* Track and maintain IT asset inventory* Ensure IT asset management processes are followed according to policy* Report to management and advise on process improvements* Compile ad-hoc asset inventory reporting and analysis* Address any problems, obstacles, or challenges related to IT asset management* Partner with Procurement to ensure proper terms and conditions are adopted with vendors* Maintain software license tracking and coordination
Skills: * The essential experience required for this role is a minimum of 1-2 years working with CMDBs and an understanding of the ITIL framework.* Experience of working with ServiceNow* Knowledge and experience in IT Asset and Inventory Management* Excellent communication skills* Ability to demonstrate exceptional organizational. Accuracy, and time-management skills* Good verbal and written communication skills. Strong initiative, problem solving, priority setting, and collaboration skills. Good organizational and analytical skills* Exhibits a high level of initiative and integrity
Keywords:
Education: * Associate degree in IT, Business or relevant work experience.* Experience with ServiceNow* Working knowledge of Microsoft Office* ITIL v3 Foundational Level certification a plus
Skills and Experience:
Vacancy posted 2 days ago
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