Dealer.com Performance Manager

The Dealer.com Performance Manager is expected to build and maintain relationships with external clients and ensure client needs are the driving force behind priorities, decisions, and activities in order to ensure success through product utilization, product upgrades, group harvest sales, and revenue retention. The Performance Manager owns the client relationship on behalf of the company and will act as the client advocate internally by communicating the client’s needs to various departments. What you'll do Responsible for external client and revenue retention by working independently to effectively manage the progress and results of all accounts assigned within their portfolio. Build upgrade/harvest revenue opportunities and maintain relationships with a portfolio of clients to ensure client goals drive decisions and activities. Retain clients by engaging with each client through virtual screen share engagements and occasional onsite visits that increase product utilization, improve processes, and help achieve business objectives. Build and develop strong working relationships with clients and all client staff at all levels within the dealership. Work with ‘at risk’ clients, using consultative strategies to identify and develop an action plan to turn around and retain the relationship. Identify key barriers and core problems with clients’ situations preventing them from meeting business objectives. Use independent thought and problem‑solving skills along with strategic insight to make recommendations to accomplish client goals. Demonstrate responsiveness to client contact and provide guidance they need, not just what they ask for. Influence clients on how to use and leverage product capabilities to meet business objectives. Monitor and analyze account performance and trends to determine adjustments to dealer expectations/goals/objectives to achieve results. Closely monitor system “red flags”/emergencies with clients and take immediate action. Improve existing processes and systems using conceptualizing, reasoning and interpretation during engagement with clients. Maintain product knowledge and trainings, including new releases and enhancements to products in direct AOR. Work independently to identify and moderate complex issues. Conduct analysis using independent thought to make recommendations to clients to build ROI in the software. Serve as a point of assistance to new or lower‑level PMs through job shadowing or providing guidance/direction. Own special projects including Dealer workshops/webinars, product ownership, new hire training. Attend external vendor events (NADA, Digital Dealer, etc.) Complete internal tasks and trainings in a timely manner. All other duties as assigned. What’s in it for you A competitive salary and top‑notch bonus/incentive plans. A pro‑sales culture that honors sales contributions. Exceptional work‑life balance, flexible time‑off policies, and accommodating work schedules. Comprehensive healthcare benefits with multiple options for individuals and families. Generous 401(k) retirement plans with company match. Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. Professional development and continuing education opportunities. Access to financial wellness/planning resources. Who you are Minimum qualifications: Bachelor’s degree in a related discipline and 4 years’ experience in a related field. Alternative education and experience combinations (master’s degree and 2 years; Ph.D. and up to 1 year; 8 years’ experience) are acceptable. Safe drivers needed; valid driver’s license required. Preferred qualifications: 4+ years experience in a retail automotive dealership setting. 4+ years managing digital marketing strategies for a single rooftop or dealer group. Proven sales acumen. In‑depth conceptual and practical knowledge of client engagement in retail automotive and broadening capabilities through software utilization. Proficient in Microsoft suite, screen‑share technologies and other relevant software systems. Openness to change and embraces new technologies to enhance operational efficiency. Ability to work with all levels at an automotive dealership or dealer group. Track progress to help clients reach performance goals using software and partners. Expert level verbal and written communication; strong listening skills; ability to ask open‑ended questions. Strong client focus and customer service skills. Persistent, proactive high‑motivated self‑starter passionate about client satisfaction. Ability to work remote, independent with limited supervision and take on risk. Demonstrated ability to be collaborative via remote sharing technologies. Eager to learn complex technology and basic web‑based systems. Will travel up to 50% (or more) depending on client demands, mostly in‑market, overnight and occasional weekends. Drug testing: To be employed in this role, you’ll need to clear a pre‑employment drug test. Cox Automotive does not currently administer a pre‑employment drug test for marijuana for this position, but we are a drug‑free workplace. Possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. EOE, including disability/vets. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future. #J-18808-Ljbffr