Front Desk Clerk

Front Desk ClerkHotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable front desk clerk for the Days Inn Washington, DC - Connecticut Avenue.Job Purpose:Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us.Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote "preferred" guest program and provide recognition and benefits to all current membersAccept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts dailyIssue keys and post miscellaneous charges as requestedPromptly respond to and resolve guest complaintsAnswer telephone promptly and properly being polite, courteous, and friendlyBe friendly, thorough, accurate and efficientResponsible for greeting every guest with a smile and positive attitude.Ensures that all guests are dealt with in a professional, consistent manner. Ability to diplomatically handle difficult situations and people.Assist guests with luggage upon their arrival to and departure from the hotelUse guests' namesBe knowledgeable and helpful about the local area, the hotel and hotel servicesHandle messages, wake-up calls, mail, and faxes properlyPerform other assignments as directed by the General Manager.Be an enthusiastic, helpful and positive member of the teamBe professional, responsible and mature in conduct and behaviorBe understanding of, encouraging to and friendly with all co-workersBe self-motivated and use time wiselyMaintain open line of communications with each departmentCommunicate pertinent informationRespond positively to new ideasOpenly accept critical/developmental feedbackMaintain effective communication through the use of meetings, log books and bulletinsBe available to help other departments in emergency situationsProperly handle and account for keysBe knowledgeable of policies regarding emergency procedures and security concernsEnsure all customers establish credit upon check-inVerifies all information on reservations check-in; name, address, method of payment, etc.Retrieves proper name and address verification and proper approval codes for cash and credit card paying customersIdentifies and records special billing instructions and notifies accountingCompletes shift closing accurately by getting appropriate approval signatures and authorization codesAdheres to hotel policies regarding the use of cash banksStays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shiftQualifications and Requirements:High School diploma/Secondary qualification or equivalent.This job requires the ability to perform the following:Must be able to speak, read, write and understand English.Must possess basic computer skills.Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.Must be able to lift up to 20 lbs occasionally.Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.Ability to spend extended lengths of time viewing a computer screen.Other:Being passionate about people and service.Strong communication skills are essential when interacting with guests and employees.Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.Basic math skills are used frequently when handling cash or credit.Problem-solving, reasoning, motivating, and training abilities are often used.Have the ability to work a flexible schedule including nights, weekends and/or holidaysAmazing Benefits At A Glance:Team Driven and Values Based CultureEmployee discountMedical/Dental/VisionVacation and Sick timeHoliday pay Hotel Equities