Business Office Representative Clerk - Optum Peak Endoscopy Center

Business Office Representative

Optum Peak Endoscopy Center is seeking an onsite highly organized and customer-focused Business Office Representative to support the daily operations of our surgical center. In this role, you will perform a variety of business office functions including patient registration, surgery scheduling, insurance verification, medical records management, billing support, and communication with physician offices and patients.

The ideal candidate is detail-oriented, thrives in a fast-paced healthcare environment, and is committed to delivering exceptional patient service while ensuring operational efficiency.

• Schedules surgeries in surgery template in the computer, along with pertinent information and handles calls from physician's office in regard to information on scheduling patients at the surgery center, scheduling surgeries or any calls associated with surgery scheduled.
• Answers phone in a pleasant manner and deals with physician offices and patient's needs expeditiously. Takes messages and transfers calls to other departments when necessary.
• Does pre-registration and makes sure that authorization is obtained from the physician's office prior to surgery scheduled. Completes necessary paperwork for registration and uses computer system to generate information for surgical/special procedure.
• Maintains log for cancelled appointments.
• Performs various clerical duties such as photocopying forms, reports, patient information, mailing surveys, preparing patient charts, faxing forms and retrieving faxes as needed.
• Maintains clean and orderly surgery scheduling area.
• All scheduled cases are verified as soon as possible.
• Patients with a financial responsibility are contacted immediately and informed of the center's payment policies as well as offered payment options if necessary.
• All insurance verification and patient calls are clearly documented in the patient's account.

Qualifications:

• High school diploma or equivalent required; Associate degree or equivalent preferred
• Minimum three years of experience in health care and minimum of one-year experience in surgery scheduling procedures preferred.
• The successful candidate must have the ability to work independently as well as function within a team
• Have a basic knowledge of surgery scheduling, receptionist and registration responsibilities; and must possess the ability to handle stress.
• The candidate must be flexible with hours and be able to work which ever shift is to be covered.

USD $16.00/Hr. USD $25.25/Hr.