Account Manager

Account Manager

As the Account Manager you are responsible for sales, business development, and represent Watts to the customer. Further you assist end users, contractors, and engineers with specification development, system design and product selection assistance. Promoting our global products, supporting them technically and commercially with design firms and contractors, as well as internally ensuring that they meet market requirements. One of the main duties is to pursue projects, receive RFQs, provide and support targeted bids, follow up on these, with the goal of growing the Mega Projects business. You have proven track record in Data Center account management and understands the data center eco system. Ideally, you have already worked for a provider of data center cooling solutions or a MEP contractor in the data center segment.

Responsibilities and Duties:

• Responsible for day-to-day Sales, technical field support and troubleshooting for Hydronic Cooling, Process Water, & HVAC applications and their associated plumbing systems in Commercial and Industrial market segments with particular focus on the Data Center & Semiconductor verticals
• Provide technical guidance, training, and where necessary field assistance for installation, commissioning, operation and field repair
• Hands-on technical support and guidance to engineering firms and contractors with regards to product selection and the creation of technical/ master specifications that call out the use of Watts products and solutions
• Develop long-term relationships with end-users, customers, contractors and engineers to drive specifications
• Attend Industry Standards Committees, Trade Shows, and other key industry events as required to represent Watts and our products in the marketplace
• Understand customer needs by market segments and the competitive landscape
• Provide input to marketing, product management, and engineering to support new product development and services offering
• Be the voice of the customer and promote customer centric mindset
• Escalate delays and roadblocks to resolve conflicts before they impact execution and delivery
• Make recommendations to improve existing processes or suggest new processes to improve quality and on-time delivery
• Work directly with the Business and Marketing Manager Mega Projects and alongside Watts Mega Projects team, network, and channel partners to strengthen Watts Water Technologies market position
• Work, liaise and communicate with all other Watts departments to develop and drive business growth for the Mega Projects in the Watts regions

Education:

A technical or commercial education with relevant experience in the field of critical mechanical infrastructure A university degree in a commercial and/or technical is a plus.

Experience, skills and qualifications

• At least five years' experience developing/selling solutions to merchants, wholesalers, distributors, consultants, developers, OEMs, valve/actuator companies and end-users, with proven sales experience
• Direct experience and a professional network within the Data Centre sector – ideally working with consulting engineers, contractors, or owner-operators – is strongly preferred
• Business development knowledge and be very customer-oriented
• Good communication and presentation skills
• A thorough understanding of the industry for Mega Projects and its customers
• Excellent command of Word, Excel, Power Point, customer relationship management systems, Outlook, and other computer programs, as well as a good understanding of spreadsheets
• Experiences in CRM and other MS office suite programs.

Regional / international requirements:

• Communicate in English, orally and in writing, with total professional competence, Proficiency in an additional European language is a plus.
• Must hold a category B driver's license
• Travelling around 50%

The working environment:

The work environment is a shared European office environment. The Account Manager is stationed in Europe preferred in the target region, with the ability to work from home and abroad. Plan and execute visits to customers and ICO regions as needed and in consultation with the Sales Director Solutions & Mega Projects Europe Travelling to other countries and visits to other Watts offices and plants are required.