Business Office Coordinator

The Waterford at Creekside is a premier retirement community located in Pensacola, FL, offering quality care in Memory Care and Assisted Living. Benefits Flexible scheduling Cutting‑edge technology SafelyYou – AI video technology that detects and prevents falls Advanced EHR Technologies – automated care assessments Sage – improved call‑light response time and quality of service Microsoft Power BI – one stop for all data needs Company support for educational and learning opportunities Paid referral programs for team member and resident referrals Medical, dental, vision, and life/disability insurances 401(k) retirement savings with discretionary match based on company performance Employee Assistance Program Dependent Care and FSA savings accounts PTO available day one Paid training Benefit eligibility dependent on employment status Eligibility based on location Job Description The Business Office Coordinator supports the community’s business office functions, primarily focusing on payroll tasks and related administrative responsibilities. The role serves as the community’s resource for handling and managing inquiries from residents and their families regarding services, billing, and other concerns, and assists employees with benefits, orientation, recruiting, and interviewing assistance. Responsibilities Assists with implementation and ensures all employees follow company policies and procedures; administers, coordinates, and directs activities related to policies, procedures, benefit enrollment, orientation, and general HR responsibilities and compliance. Ensures compliance with all laws, rules, and regulations (HIPAA, state regulations, OSHA, infection control protocols, etc.). Assures accurate completion of admissions forms, contracts, and related documentation. Tracks state requirements for training, certifications, and licensure; maintains records required by licensing agencies and stays familiar with financial terms of Medicaid waivers or other government payer programs the company participates in. Provides support by fielding staff, resident, and family complaints or concerns; executes policy and procedure; assists with lease signings. Qualifications High School Diploma required; Associate’s degree preferred in Accounting, Finance, or a related field, and one year of experience with business office functions, or an equivalent combination of education and experience. One to two years’ experience working in an office setting. #J-18808-Ljbffr