Business Development Center Associate Customer Concierge

Customer Service Representative

Mitchell Subaru, North America's first Subaru dealership, is seeking a qualified, energetic individual for a Customer Service position in our Customer Concierge Department. Candidates must possess effective communication skills, have a strong customer service and/or sales background, and excellent organizational skills. Position includes Internet lead management, inbound and outbound calls, and appointment booking and confirmation. Previous experience in a call center and/or automotive franchise is beneficial but not required. Strong communication skills (phone and email) and basic computer and organizational skills are required.

Responsibilities:

• Address customer inquiries on Subaru products and maintenance services.
• Use Customer Relationship Management software (CRM) to develop and maintain relationships with new and existing clients
• Use all available communication channels to book sales and service appointments.
• Maintain professional appearance and representation of the organization.
• Assist with reception routing of inbound calls to the dealership during high call volume times.

Qualifications:

• Previous experience in sales, customer service, or other related fields
• Must have positive outgoing personality and an eagerness to advocate our products and services
• Ability to build rapport with clients
• Bilingual skills highly beneficial
• Ability to work independently on daily tasks
• Excellent written and verbal communication skills
• Willingness to collaborate with management to regularly assess and improve processes
• Availability for every other weekend and second shift coverage
• Professional appearance and demeanor

Job type: Full-time. Hourly wage plus commission.

Required education: High school diploma or equivalent