Business Operations Analyst II

Job Description and Duties

Why join CalHR?

The California Department of Human Resources (CalHR) was named a 2026 Gallup Exceptional Workplace Award winner for strengths development, a national recognition of organizations that build cultures helping people do their best work. This honor reflects our department-wide investment in a strengths-based workplace that supports growth, leadership and a stronger employee experience. Join CalHR to work in an environment that prioritizes professional development and public service.

The California Department of Human Resources (CalHR) is the pillar of human resources management for all state employees. Our success is made possible by the hard work of more than 400 CalHR team members who serve as trusted advisors to our strategic partners and the public. If you are interested in providing exceptional human resource services and guidance, CalHR is the place for you. By joining our team, you’ll have the opportunity to make a meaningful impact while working alongside passionate professionals.  Get to know us more here!

CalHR employees are excluded from bargaining and are eligible to receive enhanced benefits, such as CoBen benefit allowance, employer paid life insurance, additional vacation/annual leave, and are not subject to State Disability Insurance payroll withholding.

This is an exciting opportunity to join our diverse team in the following role. If you are interested in joining our team, apply today!

About this Role

Do you love turning ideas into action, keeping things organized, and solving problems with both logic and creativity? Are you someone who thrives in a fast-paced, team-oriented environment- where communication, collaboration, and resilience are key?

If so, we want to hear from you! We’re looking for a detail-driven professional who brings strong planning, documentation, and communication skills to the table. In this role, you'll help shape programs, support high-level decision-making, and ensure projects and contracts are executed smoothly and efficiently.

Under the general direction of the Workforce Development Division (WDD) Operations Supervisor II, the Analyst II provides overall WDD operational support to include, but not limited to administration, logistical support, coordination, program scheduling, customer service, program analysis, fiscal and business operations support, as well as program communication.

How to Apply
Information about applying for a state job can be found here:  Three Steps to a State Job . I f you’re interested in exploring additional job opportunities at CalHR, please reach out to our recruitment team at  View email address on calcareers.ca.gov . We’d love to hear from you!

You will find additional information about the job in the .

Working Conditions

This position may be eligible for a telework opportunity in accordance with departmental policies and operational needs. Employees are currently required to work in-person at least four (4) days per week in alignment with Executive Order N-22-25. Additional in-office days may be required based on operational needs.
Personal Leave Program: Effective July 1, 2025, state employees are subject to temporary salary reductions ranging from 2% to 4.62% in exchange for Personal Leave Program (PLP) hours. Please note that the salary ranges listed in this Job Control may not reflect these reductions associated with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program: Merit Salary Adjustment (MSA): Approximately every twelve (12) months depending on the position and based on performance, employees may receive a 5% salary increase until they reach the maximum salary of the position.

Special Requirements

All interested applicants are required to submit a Statement of Qualifications (SOQ). Please provide direct responses to each of the numbered items listed below. Applicants must number and include the full text of the SOQ items in their response. Please include specific examples of your education, training, and/or experience. SOQs should be limited to a maximum of three (3) pages, single-spaced, twelve-point Arial font.

1. Contracting / Procurement Experience:  Tell us about a time you supported a purchasing, contracting, or vendor-related process. What was your role, and how did you help ensure the work was completed correctly and on time?
2. Budget / Fiscal Reconciling Experience:  Describe an example where you reviewed spending against a planned budget and identified or corrected an issue such as an inaccurate invoice or a mismatch in recorded amounts.
3. Data Integrity & Actionable Insights:  Share a project where you found an error or inconsistency in a dataset and took steps to correct it. How did you communicate your findings, and what actions resulted from your work?
4. Process Improvement / Policy or SOP Development:  Tell us about a time you improved a workflow, guideline, or procedure. What problem did you identify, what changes did you make, and what was the impact?

Note:  Applicants who do not follow these instructions may be disqualified from the selection process. Cover letters and resumes do not take the place of the SOQ.

For helpful guidance on writing an effective SOQ, please see our Work4CA guide.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Communication: Communicate effectively, demonstrating open-mindedness, flexibility, discretion, and tact, both written and orally, in order to exchange information and/or provide direction

• Information Documentation and Management: Prepare and manage documentation in accordance with standard practices. Properly manage confidential and sensitive information in accordance with associated guidelines and requirements

• Planning and Analysis: Create effective and efficient plans, organizing and prioritizing workloads. Reason logically and creatively by utilizing a variety of analytical and research techniques to successfully complete work assignments, prepare data finding reports, and resolve program-related problems/issues/concerns. Selectively identify relevant data associated with requests and prepare subsequent analysis and recommendations

• Contracting: Have knowledge of applicable provisions of contract law and regulations. Interpret and apply departmental policy, State Contracting Manual, Public Contract Codes and rules and regulations as they relate to the preparation of contracts, interagency agreements, and invitations for bid and requests for proposals. Review contract requests for appropriateness

• Resilience: Exercise initiative, independence of action, and originality; identify, analyze, and weigh constructive alternatives and solutions; easily adapt to changing priorities; resourcefully balance multiple responsibilities, priorities, and projects

• Collaboration: Work cooperatively and productively as part of a team and with departmental employees, all levels of management, other state agencies, the Governor’s Office, and the public; consult with and advise administrators and other employees on program matters. Negotiate to obtain quality and cost-effective program resources

• Computer Proficiency: Skillfully operate a personal computer in order to perform daily duties; be proficient in Microsoft products such as Word, Outlook, Excel and TEAMS; have the ability to learn to use other specialized software as needed

Benefits

CalHR ensures that all state employees, retirees and their dependents have access to competitive, quality and affordable benefits. Please visit our new Benefits website at for more information!

Additional Application Information

Using the online application system as specified in the announcement is the preferred method for applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.

• Electronic Submission: Application and any applicable required documents may be submitted electronically through CalCareers account. The application packages must be received electronically by 11:59 p.m. on the final filing date as state on the job vacancy announcement. 
• U.S Postal Service Mail: Application and any applicable required documents may be submitted by mail. The envelope must be postmarked before or on the final filing date as stated on the job vacancy announcement. 

Do not include confidential information such as social security numbers, date of birth, marital status, equal employment opportunity data, examination scores, and LEAP information.

Per CCR 249.3 we may fill additional positions from this recruitment.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - A Statement of Qualifications (SOQ) is required and must be included. Please see the Special Requirements section for instructions.