Remote Call Center Quality Assurance Lead
RemoteFetch
West Sacramento, CA
- Remote job
Gainwell Technologies seeks an experienced Call Center Quality Assurance Supervisor to support California's Medi-Cal program. You will lead a team of QA professionals responsible for monitoring customer interactions, maintaining quality and compliance standards, and driving tangible improvements in the customer experience. In this role you will coach and develop your team, analyze quality trends, lead calibration sessions, and partner with Operations and Training to turn insights into measurable #J-18808-Ljbffr RemoteFetch
Vacancy posted 2 days ago
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